Sales Operations Manager

Join the Team at Massage HeightsMassage Heights Decatur is a locally owned, membership-based wellness retreat delivering premium therapeutic massage experiences. Our core values are:Extreme Ownership – no excuses, blame find result.Energy – positive high energy is contagiousResults-Driven – constantly meet individual & goalsTeamwork – everyone on ship rows the same directionTrust Respect- open communication, integrity caring for othersThe OpportunityWe are seeking a results-driven Sales Manager to lead daily operations and aggressively grow in membership sales. This is a hands-on leadership role responsible for:Driving membership sales conversion of 25%Building and leading a high-performing front desk sales and therapist teamOwning KPIs, labor efficiency, and guest experienceScaling a membership-based business with discipline and precisionYou will run the retreat like a business—not a shift.What You'll Own (Key Outcomes)First 30 Days – Foundation & MasteryFull ownership of KPIs: Membership sales conversion, retention, rebooking, guest experienceMaster all systems: Zenoti POS, Operations & Forecasting tools, SharePoint, AnchorPointAssess team performance and identify skill gapsEstablish daily, weekly, monthly scorecardsStabilize staffing, scheduling, and service execution30–60 Days – Growth & OptimizationConsistently hit or exceed: 25–35% membership conversion, 99% retentionImplement structured roleplay sales rehearsal & service trainingOptimize therapist and front desk scheduling to maximize room utilizationRecruit and onboard: 20 Massage Therapists, Front Desk Sales Associates to support growthTight control of labor and operational costs3–6 Months – Sustainability & Talent DevelopmentDevelop an internal leadership bench (Assistant Manager / Lead)Contribute insights to annual budget and forecastingDrive consistent revenue and operational growthScale membership by adding 500 active membersHow Success Is MeasuredYou will be evaluated on outcomes/result—not effort:Membership Conversion: 25-35%Retention Rate: 99%Massage Therapist Rebook% (60%)Front Desk Prospect Conversion% (25%)Employee Culture Engagement & RetentionOperational Structure ConsistencyKey Challenges (What Makes This Role Exciting)Balancing exceptional service with aggressive sales executionTurnaround challenging role building from the ground upRecruit Massage therapist to maintaining profitabilityMust love Tacos.Have to be competitive & result drivenHolding high standards under pressure and volumeWho Thrives HereLoves Numbers, Scorecards, and AccountabilityEnjoys coaching teams to winTakes ownership of results—good or badIs energized by growth and challengeWants to build a career, not just hold a jobRequired Experience & Skills1–5 years of sales leadership experienceProven success in sales-driven, KPI-based environmentsStrong coaching and people leadership skillsExcellent communication and problem-solving abilitiesSelf-starter with ambition to grow personally and professionallyCompensation$17–$25 per hour, based on experience and performancePerformance-driven compensation opportunities for top producersReady to lead, grow, and win? If you are the type of leader who wants ownership, accountability, and upside, we want to hear from you. Apply now and prove you're an A-player.Compensation: $18.00 - $25.00 per hourAt Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.