Automotive Service Advisor

Overview:

Sune Auto Tire & Service

Turn Great Customer Service Into a High-Impact Career

If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the Sales and Service Advisor position. Join our team and help us drive customer satisfaction to new heights!

Sun Auto Tire & Service , a leading provider of automotive services, operating under a family of trusted brands across the country. From coast to coast, were proud to serve our communities with integrity, excellence, and a commitment to developing our team

As a Sales & Service Advisor , you will be the primary point of contact for customers helping them understand their vehicle needs, recommending solutions, and ensuring a smooth and professional service experience from start to finish.

This role is ideal for individuals who enjoy customer interaction, sales, problem-solving, and working as part of a team .

Pay:

$17.00/Hr. - $20.00/Hr. and uncapped commission means the skys the limit!

Benefits:

• Closed Sundays
  Competitive Bi-Weekly Pay
  Tuition Reimbursement
  Paid Vacation and Sick Time
  6 Paid Holidays
  Medical, Dental and Vision Insurance
  Life Insurance (Company paid)
  401(k) Retirement Savings Plan with Company Match
  Discounted Services on Personal and Immediate Family Vehicles
  Opportunity for Advancement!!!

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.
• Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Prior experience as a Service Advisor is highly preferred, but not required
• Professional appearance and proven ability to work in a process driven environment
• Possess valid drivers license
• Ability to work a minimum of five days, including Saturday

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.