Desktop Support Engineer - FTL

Desktop Support Engineer - FTL

Our client, an IT Services organization supporting commercial and federal clients is seeking two Desktop Support Engineers to support a refresh project in Fort Lauderdale, Florida.

The engineers will provide premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization.

Responsibilities:

Technical Support & Troubleshooting:
- Diagnose and resolve hardware, software, and network-issues across desktops, laptops, mobile devices, and AV equipment.
- Offer proactive maintenance-to prevent IT disruptions, including software updates and system optimizations.
- Manage and troubleshoot collaboration tools-(Microsoft Teams, Zoom, Slack, etc.) and productivity applications-(Microsoft 365, Google Workspace).
- Ensure secure and seamless remote access-for VIPs using VPNs, mobile device management (MDM), and security protocols.

Executive & VIP Support:
- Provide onsite and remote IT support-for board meetings, conferences, and high-profile events.
- Offer personalized IT concierge service, including tech training and proactive issue resolution.
- Manage and configure high-end AV equipment, conference room systems, and digital displays.
- Act as a trusted IT advisor, understanding VIPs- work styles and technology preferences.
- Understand and represent our client's brand to VIP customers.

Asset & Incident Management:
- Validate the inventory of VIP devices, ensuring timely upgrades and replacements.
- Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.
- Coordinate with the Service Delivery Manager, vendors and internal teams-for escalations and advanced troubleshooting.

Security & Compliance:
- Ensure compliance with customer IT security policies, including data protection and device management.
- Educate VIP users on cybersecurity best practices-and implement multi-factor authentication (MFA).
- Work closely with customer security teams to monitor and mitigate risks-related to VIP IT usage.

Required Skills

Minimum Education/Certification/Experience Requirements:
- 5+ years-of experience in IT support, workplace technology, or a related field.
- Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
- Experience supporting C-level executives-or high-profile clients and their administrative assistants.
- Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android-environments.
- Strong knowledge of networking, VPNs, and enterprise security-practices.
- Experience with ITSM tools-(ServiceNow, Jira, etc.) and remote troubleshooting tools.
- Exceptional customer service, problem-solving, and communication-skills.
- Ability to handle high-pressure situations-and deliver solutions quickly.

Preferred Education/Certification/Experience:
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.

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