SPA Receptionist

Spa ReceptionistWoodside Racquet Club Management - Westwood, KS 66205OverviewSalary Range $15.00 Hourly Level Entry Position Type Part Time Job Shift Any Education Level High SchoolDescriptionThe Spa Desk Staff is responsible for welcoming members into the Spa while exhibiting an enthusiastic and professional attitude. The employee is responsible for monitoring member & guest check ins and charging for services and/or products as sold. This individual is always patient and courteous with an outgoing personality and has a unique ability to exercise good judgment while providing excellent customer service.QualificationsDuties / ResponsibilitiesSpa hours are 8am-8pm Monday-Thursday and Friday & Saturday 8am-4pm. Part-time hours based on availability, nights and weekends are required. 15-25 hrs. per week.Provides an exceptional level of professionalism and customer service – cultivates and maintains member/guest rapport throughout the processAnswers phones, makes thorough and accurate appointments for all service providers in the Spa DepartmentEnsures that all members receive courteous, prompt and professional attention to all their spa needsEnsures professional telephone etiquette and ensures that all front desk procedures are followed throughout the booking and handling of all customersProperly handles cash and charge transactions – should be accurate and verified – includes transaction functions including daily cash dropsEnsures that all soiled laundry and related items are addressed and always readyAdheres to all assigned schedules and helps to meet the demands of an active SpaDevelops and maintains a working knowledge of all spa services and product offerings – able to communicate and assist in bringing awareness to any marketing / promotional activities for The Spa at WoodsideAssists with any necessary coordination of activities for special events and or cross-departmental unique retail packaging arrangementsEnsures the retail area of The Spa is always clean and staged in accordance with guidelines for maximum buyer impactAssists in the maintenance of physical assets of the spa facilities and ensures that proper requirements and appropriate sanitation and safety standards are met for The Spa including health and city, state and federal regulationsMaintains open and consistent communication with the other staff as well as Spa Desk Lead/Director of SpaMay at times be asked to support special events within ClubMaintains clean, organized and visually appealing areas in and around the spaComplies with Club's employee handbook manual, departmental policies and procedures and with all applicable federal and state employment lawsAll other duties as assigned Woodside