Account Manager (Customer Service)

Job Description

Job Description

Chemical Strategies is now hiring a Account Manager (Customer Service) for our location in San Leandro, CA. THIS IS NOT A REMOTE OR HYBRID POSITION.

JOB DESCRIPTION:

Account Managers are accountable for accurate and prompt processing of customer orders. The process will cover all aspects of order management & fulfillment, including entering the order, working with internal teams (Sales, Inventory, Logistics, Operations), communicating with customers and troubleshooting problems.

Account Managers require expertise to quickly adapt and prioritize customer expectations and needs as appropriate. Service delivery must be personal, genuine and insightful.

Account Managers require the capacity to be problem-solvers who can work independently and utilize strong listening, speaking and decision-making skills. These individuals must have the ability to work in a fast-paced environment and have confidence to quickly pivot to meet changing demands, while providing professional, efficient, and courteous service.

JOB RESPONSIBILITIES:

• Teamwork: Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act. The Sales Agent, Director of Client Services, and the Account Manager, together, represent the customer's Account Team. The Account Team will be held accountable for the overall customer experience and are expected to consistently provide actionable value to differentiate Chemical Strategies over the competition. The Account team's efforts are expected to be focused and intentional, with a common goal: increasing customer loyalty, customer retention and territory growth.
• Order Entry, Management and Processing: Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer. Order processing and billing based on aligned territories and/or responsibilities.
• Communication: Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers / options to the customer and follow up to ensure resolution. Build and Develop
• Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable and interactive communication with the customer. The development and fostering of strong customer relationships is vital to continued customer trust and loyalty.
• Data Management: Responsible for working with the Sales team and the customer to safeguard the integrity of the customer's data, with the intent to create visibility across internal teams, encourage usability by all parties and reduce errors that result from bad/incorrect data. Data responsibility includes pricing records, customer requirements, contacts and pertinent data points needed to scale effectively and meet our customer's needs.

REQUIRED SKILLS/KNOWLEDGE:

• Bachelor’s degree (B. A.); OR equivalent from four-year College or technical school;
• OR 2+ years of experience in Customer Service, Customer Success, or a similar discipline;
  OR 5+ years of relevant professional experience, Chemical Distribution is a plus.
  Experience with Salesforce/SAP/NetSuite/Chempax, Excel proficient, Microsoft Office Suite
  Excellent interpersonal skills with a passion for collaboration
  Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment
• Currently reside in the bay area, CA and be able to commute daily to our headquarters in San Leandro, CA.

INTERESTED? We look forward to receiving your application. Background check is required for our job application process. Please note that this is not a remote position . Our Customer Account Manager team operates out of our San Leandro, CA location. Chemical Strategies provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

\nCompany Description

Chemical Strategies, Inc. is an industry-leading chemical distributor, supply management company, and third-party logistics provider. We specialize in providing a full range of chemicals and associated materials in all packages, sizes, and grades. Our customers include private high technology companies in industries that include Aerospace, Defense Contracting, R&D and Semiconductor manufacturing.

Company Description

Chemical Strategies, Inc. is an industry-leading chemical distributor, supply management company, and third-party logistics provider. We specialize in providing a full range of chemicals and associated materials in all packages, sizes, and grades. Our customers include private high technology companies in industries that include Aerospace, Defense Contracting, R&D and Semiconductor manufacturing.