1st & 2nd Level Support (m/w/d)
Nexgate IT GmbH
Wir bieten dir langfristige Perspektiven und maßgeschneiderte Projekte, die genau zu Ihren Starken passen. Unser Anspruch ist es, Ihnen immer nahtlos spannende Folgeprojekte bereitzustellen. Gemeinsam gestalten wir Ihre erfolgreiche Zukunft! Aufgaben Annahme, Analyse und Bearbeitung von IT-Störungen und Serviceanfragen im 1st 2nd Level Support Fehleranalyse und -behebung bei Hard- und Softwareproblemen Betreuung von Windows-Clients, Microsoft-365-Umgebungen und gängigen Unternehmensanwendungen Benutzer- und Berechtigungsverwaltung sowie Unterstützung bei Account- und Zugriffsproblemen Installation, Konfiguration und Betreuung von Arbeitsplatzsystemen und Peripheriegeräten Dokumentation und Bearbeitung von Tickets sowie Eskalation komplexerer Störungen Unterstützung bei Rollouts, Migrationen und allgemeinen IT-Betriebsaufgaben Remote- und gegebenenfalls Vor-Ort-Support je nach Projektanforderung Qualifikation Must-Have-Qualifikationen: Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare praktische Erfahrung Berufserfahrung im 1st und/oder 2nd Level IT Support Gute Kenntnisse in Windows-Client-Umgebungen und Microsoft 365 Erfahrung mit Active Directory bzw. Entra ID sowie Benutzer- und Berechtigungsverwaltung Erfahrung im Umgang mit Ticketsystemen und strukturierter Fehleranalyse Grundkenntnisse in Netzwerkthemen wie TCP/IP, LAN, WLAN, DNS und DHCP Selbstständige und lösungsorientierte Arbeitsweise Ausgeprägte Service- und Kommunikationsorientierung Nice-to-Have: Erfahrung mit Intune, SCCM oder vergleichbaren Endpoint-Management-Lösungen Erfahrung mit ITIL-Prozessen Kenntnisse in VPN, Citrix, Remote Desktop oder vergleichbaren Remote-Support-Lösungen Erfahrung mit Hardware-Rollouts und Migrationen Erforderliche Sprachkenntnisse Deutsch - Muttersprache Englisch - Erfahren (C1 oder höher) Benefits Attraktive und langfristige Projektperspektive Flexible Remote-Arbeit je nach Projektanforderung Direkte und transparente Kommunikation mit Nexgate Schnelle Abstimmungs- und Entscheidungswege Spannende Projekte bei namhaften Kunden Möglichkeit auf Folgeprojekte und langfristige Zusammenarbeit Faire und marktgerechte Vergütung #J-18808-Ljbffr Nexgate IT GmbH
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