System Administrator Level 2 (MSP / Hybrid WFH)
$80k - $100kFull-time
Bowman Williams
System Administrator Level 2 (MSP / Hybrid WFH))
Location: New York City
Work Model: Hybrid with 1 WFH day/week
Salary: $80,000 to $100,000
MSP Experience: Required
Mac and Windows Experience: Required
Level 2 MSP Systems Administration
We are a growing Managed Services Provider hiring a System Administrator Level 2 to support a diverse NYC client base.
This is a Tier 2 / Tier 2.5 escalation role supporting both Windows and macOS environments. You will own technical issues, work across multiple client environments, and assist with projects and infrastructure improvements.
Most support is performed remotely from the NYC office, with occasional client-site visits when hands-on assistance is needed.
What You Will Work On
• Own Tier 2 and Tier 2.5 escalations across multiple MSP clients
• Support Windows, macOS, Microsoft 365, Entra ID, Active Directory, and endpoint environments
• Troubleshoot DNS, DHCP, VPNs, Wi-Fi, printers, hardware, and general connectivity issues
• Provision and manage Apple and Windows devices using Intune, Addigy, Apple Business Manager, NinjaOne, or similar tools
• Assist with client onboarding, technical projects, and infrastructure improvements
• Work directly with clients while maintaining strong ticket documentation and ownership
What We Are Looking For
• 2+ years of MSP experience supporting multiple client environments
• Strong Tier 2 troubleshooting and escalation experience
• Hands-on Windows and macOS support experience
• Working knowledge of Microsoft 365, identity management, endpoint management, and networking fundamentals
• Strong client communication, documentation, and problem-solving skills
• Experience with HaloPSA, NinjaOne, Addigy, Intune, Revit, Rhino, AutoCAD, or Bluebeam is a plus
Compensation and Benefits
• $80,000 to $100,000 base salary
• Health and Vision Insurance
• PTO + paid sick leave
• Major paid holidays
• 1 WFH day per week
• Career growth into senior technical, escalation, client relationship, or strategic advisory responsibilities
Vacancy posted 4 days ago
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