Customer Service Rep

Located in Elk Grove Village, our client is seeking a new team member with versatility!

The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication, timely inquiry resolution, and support in warehouse operations. The role also requires warehouse duties - candidates must be experienced and flexible with both aspects of the role.


1. Office Functions:

• Customer Interaction: Answer customer inquiries via phone and email, providing accurate and timely information.
• Issue Resolution: Address customer complaints or concerns, working to resolve them efficiently and professionally, ensuring customer satisfaction.
• Order Management: Help customers place orders, track orders, provide updates, and ensure orders are delivered on time.
• Product Knowledge: Maintain a deep understanding of the company's products or services to effectively guide customers in making informed decisions.
• Escalation: Identify when issues need to be escalated to higher management and ensure follow-up until the issue is resolved.
• Documentation: Maintain customer interaction records, update customer information (Purchase Orders and Sales orders), and document service requests or complaints.
• Bookkeeping backup (A/R, A/P basic knowledge)

2. Warehouse Tasks (Support / Backup)

• Receiving Inventory: Receive and check incoming shipments, verifying that all items match the purchase orders, packing slips, or invoices.
• Counting and Verification: Accurately count and inspect all incoming inventory for damage, discrepancies, or shortages, and report any issues to the appropriate personnel.
• Order Fulfillment: Support the warehouse with back orders / big orders, picking, packing, and shipping.

Pay Details: $19.00 to $20.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.