IT Services Manager
Trispoke Managed Services Pvt Ltd
Job Description:
About the Company
Our client is a publicly traded, global biopharmaceutical company headquartered in New Jersey.
Since its founding in 2002, the company has grown from a generics startup to a leading pharmaceutical organization with over 8,000 employees.
They are committed to innovation, quality, and community impact, offering more than 280 products across Generics, Specialty Branded Drugs, Biosimilars, and Institutional Injectables.
Position Overview
The IT Services & Infrastructure Operations Delivery Manager will be responsible for the efficient and reliable delivery of IT services across infrastructure operations. This role requires a strong leader who can manage incident response, escalations, service delivery performance, and continuous improvement efforts in collaboration with cross-functional teams.
Key Responsibilities:
IT Service Management
Develop and maintain ITSM frameworks aligned with industry standards (e.g., ITIL).
Define and manage SLAs, OLAs, and KPIs for service performance.
Oversee IT Change, Incident, and Problem Management processes.
Process Improvement & Optimization
Identify and implement automation opportunities and operational best practices.
Perform root cause analysis and lead corrective process changes.
Standardize, optimize, and document infrastructure procedures.
Infrastructure Operations
Manage day-to-day IT infrastructure operations, ensuring system availability and scalability.
Monitor performance, conduct system audits, and perform scheduled maintenance.
Collaborate closely with engineering, security, and enterprise architecture teams.
Escalation Management
Serve as the primary escalation point for complex IT issues.
Develop, enforce, and refine escalation protocols.
Lead root cause analysis for recurring issues to minimize future incidents.
Support Delivery Management
Oversee multi-tiered IT support teams to ensure high-quality service delivery.
Monitor and improve support team performance through KPIs and continuous improvement programs.
Generate and present detailed reports on support operations and trends.
About the Company
Our client is a publicly traded, global biopharmaceutical company headquartered in New Jersey.
Since its founding in 2002, the company has grown from a generics startup to a leading pharmaceutical organization with over 8,000 employees.
They are committed to innovation, quality, and community impact, offering more than 280 products across Generics, Specialty Branded Drugs, Biosimilars, and Institutional Injectables.
Position Overview
The IT Services & Infrastructure Operations Delivery Manager will be responsible for the efficient and reliable delivery of IT services across infrastructure operations. This role requires a strong leader who can manage incident response, escalations, service delivery performance, and continuous improvement efforts in collaboration with cross-functional teams.
Key Responsibilities:
IT Service Management
Develop and maintain ITSM frameworks aligned with industry standards (e.g., ITIL).
Define and manage SLAs, OLAs, and KPIs for service performance.
Oversee IT Change, Incident, and Problem Management processes.
Process Improvement & Optimization
Identify and implement automation opportunities and operational best practices.
Perform root cause analysis and lead corrective process changes.
Standardize, optimize, and document infrastructure procedures.
Infrastructure Operations
Manage day-to-day IT infrastructure operations, ensuring system availability and scalability.
Monitor performance, conduct system audits, and perform scheduled maintenance.
Collaborate closely with engineering, security, and enterprise architecture teams.
Escalation Management
Serve as the primary escalation point for complex IT issues.
Develop, enforce, and refine escalation protocols.
Lead root cause analysis for recurring issues to minimize future incidents.
Support Delivery Management
Oversee multi-tiered IT support teams to ensure high-quality service delivery.
Monitor and improve support team performance through KPIs and continuous improvement programs.
Generate and present detailed reports on support operations and trends.
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the IT Services Manager in Bridgewater, NJ vacancy
- ...About the job IT Services Manager What is the role? The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management...Suggested
$49 - $55 per hour
...Akkodis is seeking an IT Project Manager for a Contract with a client in Raritan, NJ. This role will lead endtoend IT project delivery within the Life Sciences domain while ensuring compliance with SDLC, GxP, and validation standards. Rate Range: $49/hour to...SuggestedHourly payContract workTemporary workLocal area$105k - $136k
...IT Project Manager Job Category: Project Management Full-Time Location: Bridgewater, NJ 08807, USA Description The Information Services (IS) Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison...SuggestedFull timeTemporary workRemote work$125k - $145k
...Technical Project Manager III Alpharetta, GA - Hybrid; Bridgewater, NJ- Hybrid; Greenwich... ...order to deliver according to plan and Service Level Agreement. This position reports to... ...financial services platforms. ~ Knowledge of IT systems, governance and compliance. ~...Suggested- ...Scrum Master ideally for an Software Development Team Progress. Certified Scrum Master training and a good know-how in conflict management Organisational Talent. Focus on accurant and structural work when planning Sprints and creating reports Language. Fluent...SuggestedFull timeVisa sponsorship
- ...improvement. Typically| a servant leader who acts as Chief Scrum Master and coach for the ART Demonstrable experience of Scrum Management. Ability to engage and manage relationships with various stakeholders| including product owners| team members| and external...Flexible hours3 days per week
- ...IRI has built its reputation on excellent service and integrity since its inception in 1996... ...specialty areas: Information Technology (IT), Clinical Research, Rehabilitation... ...knowledge Must Have: IT Project Manager Agile/Scrum with 5 Yrs. Reporting...
$45 - $53 per hour
...practices, fostering continuous improvement and adherence to processes. Identify, track, and remove impediments while proactively managing risks to keep the team on track. Collaborate with product owners and stakeholders to manage backlog, refine user stories, and...Hourly payContract workTemporary workLocal area- ...Skills Proven experience as a Scrum Master or Agile Project Manager. Strong understanding of Scrum, Agile methodologies, and... .... Familiarity with DevOps practices and CI/CD pipelines. Background in software development or IT project delivery....
- ...Job Description As a Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make... ...fast-moving environment in a large company to rapidly deliver services that have a broad business impact. BASIC QUALIFICATIONS •...
- ...Lead and manage end-to-end project lifecycle (initiation, planning, execution, monitoring, and closing). Act as Scrum Master, facilitating daily stand-ups, sprint planning, retrospectives, and other agile ceremonies. Ensure project objectives are met within...
- ...Sprint Planning, Daily Standups, Reviews, and Retrospectives Coach teams on Scrum, Kanban, Lean, and Agile best practices Manage sprint progress, velocity, burndown charts, and reporting metrics Remove blockers and mitigate risks impacting delivery...Long term contract3 days per week
- Scrum Master Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax terms: W2, 1099 Corp-Corp or 3rd Parties: Yes FTE: 44711981::Scrum Master Birdgewater, NJ Should be able to lead Scrum team for devOps implementation and...
- ...Scrum Master With Agile Contract The Scrum Master manages small to large enterprise-level projects that have department or enterprise... ...utilizing standard templates and partnering with the Lead / Service Program team to secure tasks and dates Manages project execution...Contract workWork experience placement
- ...Experience supporting SOX (Sarbanes-Oxley) controls Understanding of ITGC (IT General Controls) Audit documentation & evidence management Risk & compliance reporting Working with internal/external auditors Project Management Project planning and...
- ...plays a pivotal role in enabling this growth via Keysight Software Manager (KSM) a suite of technologies that ensure scalable, consistent,... ...M&A team in support of multiple simultaneous business process & IT system integrations. The ideal candidate will have a proven...Remote work
- ...have a strong background in Scrum methodologies, a second-level certification, and at least five years of experience in an IT project management role, preferably within the pharmaceutical industry. This role involves removing impediments, mentoring team members, and enhancing...
- A technology solutions company in Raritan, NJ, is seeking a Project Manager to lead cloud infrastructure initiatives, focusing on complex projects, stakeholder management, and technical delivery within Agile environments. Ideal candidates should have experience in managing...
- ...platform upgrades, and security implementations Develop and maintain project plans, timelines, and resource allocation strategies while managing risks and dependencies Collaborate with architecture teams to ensure technical solutions align with business requirements and...Permanent employmentContract workLocal area
- ...and resource allocation strategies while managing risks and dependencies Collaborate with... ...configurations? opt for our hosted managed services to urge comprehensive analytics solutions... ...solutions best. Through a mix of with‑it technology and dedicated service and support...Permanent employmentContract workLocal area
- ...Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in In Job Title: Senior Project Manager Location: Raritan, NJ Deploy new backup solution (Rubriks) in J J Deploy new backup hardware in remote sites and...Remote work
- ...Network Project Manager - NFOD PMO Role Overview The Network Facilities and Optimization Decommission (NFOD) PMO is seeking experienced Network Project Managers to drive the implementation of a comprehensive facility decommissioning process. This role is...Work experience placementWork at officeRelocation
$82.08k - $193.44k
...Project Manager - Salesforce Revenue Cloud Advanced Choosing Capgemini means choosing... ...cross-functional teams including Business, IT, Finance, and Salesforce stakeholders... ...their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy...Permanent employmentFull timeContract workLocal area- ...Technology to shape and execute the technology vision, ensuring operational performance and regulatory compliance. This role includes managing IT infrastructure, cybersecurity, and organizational growth initiatives across multiple states. The ideal candidate will have over 7...
$110k - $150k
...Manager, Digital Marketing (Aesthetic Medical Device) Job Location: Bridgewater, New Jersey, USA Job Requisition ID: 14795 Join... ...digital integrator between Brand, PRC, Creative Agencies, Sales, and IT - ensuring cohesive strategy, flawless production, and...Temporary workSeasonal workFlexible hours- ...Overview: Job Title: Technical Project Manager (AWS/Azure) Job Description: We are looking for a Technical Project Manager... ...understanding of cloud infrastructure, architecture, and services. Excellent project management and leadership skills....
$79.25k
...79,248.00 - $79,248.00 / Yearly Hours Per Week 40 Number Of Positions 5 Shift First Shift (Day) Job Description Manage end-to-end projects/programs - including Project initiation, gather requirements, define project plans and timelines. Prioritize and...Full timeShift workDay shift- ...Position: Technical Project Manager Location: Basking Ridge, New Jersey (Hybrid Mode, 2-3 days in the office) Description: This... ...within the Enterprise Technology, Infrastructure & Platform Services (ETIPS) Organization. In this role you will partner with business...Work at office
- ...Details About the job: Project Management for the Insights & Data Service Line What you will do at Sogeti: Coordinate planning, execution, timelines, and milestones across technical and business teams. Ensure delivery alignment with scope, quality...Full timeLocal areaFlexible hours
- ...Technical Project Manager Location: Seattle WA / Warren NJ The Technical Project Manager (PM) will be a key member of the Cell Therapy Development (CTD) Development Operations & Services (DO&S) Portfolio Management Office. This individual will be responsible for...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Services Manager. Be the first to apply!
Related searches
- information technology supervisor Bridgewater, NJ
- senior information technology project manager Bridgewater, NJ
- IT manager Bridgewater, NJ
- IT service manager Bridgewater, NJ
- information technology manager Bridgewater, NJ
- IT analyst Bridgewater, NJ
- IT associate Bridgewater, NJ
- information technology and services consultant Bridgewater, NJ
- IT Bridgewater, NJ
- IT infrastructure Bridgewater, NJ

