Permit Specialist

Permit Specialist

Join the City of Baytown as a Permit Specialist and play a key role in keeping our community growing and thriving. In this fast-paced position, you'll manage permit applications, collaborate across departments, and deliver top-notch service to residents and businesses. If you're highly organized, detail-driven, and experienced in municipal permitting, we'd love to have you on our team.

The Permit Specialist performs duties to support the department's overall mission. In this role, you will administer permit issuance and recordkeeping, coordinate inspections, process payments, and provide professional customer service to both internal stakeholders and the public. You will also conduct thorough completeness reviews, prepare reports and correspondence, and exercise sound judgment within your scope of authority to maintain compliance and consistency in all processes.

Duties

• Issues and maintains permits. Assists customers with the permit application process and answers a wide variety of questions. Data entry of all permits and process payments. Prepares work orders for inspectors and schedules inspection requests from contractors and homeowners/owners.
• Answer the phone, takes messages and responds to voicemails. Retrieves, opens, and distributes daily mail/email. Releases utility approvals to CenterPoint Energy. Prepares reports for distribution externally/internally.
• Logs plans for building permits and routes to other departments for review. Schedules inspections for Planning, Health, Fire, Engineering, Storm Water and Environmental Departments. Processes Certificates of Occupancy.
• Prepares and balances daily deposit while reviewing the day's permits and receipts for errors, resolves overages or shortages.

• Maintains all plans in accordance with the records retention and destruction policy.
• Responds to "Public Information Requests" which could involve researching computer programs and hard copies, making copies, re-file records and contacting citizens.
• Assists with customer needs across all plan, permit, registration and licensing programs administered by the Planning & Development Services.
• Performs all other related duties as assigned.

Minimum Qualifications

Required:

• High School Diploma or equivalent (GED).
• Two years customer service or general office experience OR equivalent combination of education and experience.

Preferred:

• Bilingual in English/Spanish.
• Office experience in the building industry.

Knowledge, Skills and Abilities

Ability to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Ability to get along appropriately with co-workers and the public.