Starbucks Manager

Retail Store Operations Manager

The Person in Charge (PIC) is a designated keyholder responsible for leading store operations during assigned shifts when the Store Director and/or Assistant Store Director are not present. The PIC ensures operational continuity, customer service standards, and policy compliance while providing direction and support to associates on the sales floor.

This role serves as the on?site decision maker for routine operational matters but does not replace store leadership or carry full management authority.

Key Responsibilities Store Operations & Shift Leadership

• Serve as Manager on Duty during assigned shifts
• Open and/or close the store following established procedures
• Ensure the store is staffed, organized, safe, and customer?ready
• Monitor store conditions including cleanliness, safety, equipment, and security
• Address operational issues and escalate concerns appropriately

Associate Oversight & Support

• Provide direction and task assignment to associates during the shift
• Answer associate questions related to procedures, schedules, and basic operations
• Ensure breaks, attendance, and dress code standards are followed
• Model professional behavior and reinforce company expectations
• Communicate key information between associates and store leadership

Customer Service

• Act as the point of contact for customer concerns when leadership is unavailable
• Resolve routine customer service issues professionally and promptly
• Escalate significant customer incidents according to policy
• Maintain a visible leadership presence on the sales floor

Cash Handling & Asset Protection

• Support front?end operations and cash handling procedures
• Respond to register issues or discrepancies following company guidelines
• Ensure secure handling of keys, codes, and sensitive materials
• Reinforce loss prevention and asset protection practices

Safety & Compliance

• Enforce safety policies and safe work practices
• Respond to incidents or emergencies and notify store leadership as required
• Complete or assist with required documentation and reporting
• Ensure compliance with company procedures during the shift

Scope of Authority

• Acts as the on?site leader during assigned shifts
• May open and close the store
• May direct associates and assign tasks
• Does not independently conduct corrective action, performance evaluations, or terminations
• Escalates HR, payroll, and associate relations issues to Store Director or ASD

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.