Business Analyst

Business AnalystClient is seeking two experienced Business Analysts to join our team as we undertake major changes in the software we use. The Business Analyst will be a liaison between the Business Units and IT. This position straddles both the business and technical realms. The selected candidate will work closely with the product owner to:Prioritize & manage product backlogUnderstand customer/user needs to define clear feature requirements, user stories and acceptance criteriaTranslate business needs into requirements for a technical audience, including creating user stories, synthesizing use cases, defining acceptance criteria, and documenting feature overviewsImplement lessons learned to optimize product efficiencies throughout product lifecycleAnalyze customer feedback and data to identify important issues that need to be addressedPrioritize and coordinate tasks, monitor progress, help resolve issues, and facilitate team meetingsUnderstand "Current state" to develop "Future state" requirements and designsPerform GAP analysis and develop recommendations to guide decision making and product designParticipate in and support interactions with clients to collect business requirements and drive product adoptionCoordinate and assist in the testing of new products and featuresFacilitate and lead cross functional process review and solution design sessionsSpecific responsibilities:Write and review user storiesCreate user journey map, persona, story map, process, data, and system flow diagramsParticipate in Sprint DemosContribute on all phases of development life cycleAssist in UAT Product validations (e.g. define test strategies, test conditions, expected results, test plans, and test scripts)Understand business processes and needsElicit requirementsCreate Business Requirements Documents (BRDs)Actively develop and maintain strong working relationships with all stakeholders both at an interpersonal level and across all business processes within the wider business environmentActively maintain communication and behavior standards that foster a culture of strong customer and service excellence with all stakeholdersThe Business Analyst must be available to work a minimum of 40 hours per week. The Business Analyst must be available to work a minimum of two (2) days from the Brooklyn office.