System Administrator II

Job Description

Job Description

Arcata is a technical services company supporting our nation's defense and maintaining our country's leadership in science, aeronautics, and space. Our greatest strength is our people. Together, the hard work of our staff and team members supports critical operations that make a difference and advance human achievement.

The J-Tech II contract is one of Arcata's longest standing partnerships. J-Tech II provides engineering and technical services to support research, development, test and evaluation, training missions, and related support activities for the 412th Test Wing Edwards, Nevada Test and Training Range (NTTR), Utah Test and Training Range, and China Lake Ranges. We provide expert technical knowledge of flight and ground test and training systems, equipment and facilities to support pre-mission, mission and post-mission requirements in areas including Telemetry Systems, Telecommunication Systems, Signal Collect/Monitoring Analysis, Threat Systems, Computer Systems, Instrumentation Systems, Mission Control/Coordination, Data Analysis/Reports, Time-Space Position Information (TSPI)/Scoring Systems, Test/Training Management, and Sustainment Engineering.

Summary:

The System Administrator II (SA) performs operational support and on-going maintenance of systems required to meet contract objectives. The SA will coordinate with JT4 departments, the Nevada Test and Training Range (NTTR) and external units to provision, test, maintain, resolve computer system issues and works closely with Cyber Security to maintain a high level of systems integrity and security.

Essential Duties & Responsibilities:

• For assigned systems, supports all systems-related issues
• Monitors systems for health
• Establishes reports and trends system performance
• Strong ability to provide hands-on server support
• Partners with other IT team members with strong collaborative capabilities to build a robust, secure, and scalable infrastructure
• Ability to author and maintain IT procedural documentation
• Provides regular systems monitoring and standardized reporting to identify system hardware and/or software and operating system problems, this includes identifying problems and determining the most efficient way to resolve them
• Maintains documentation of all hardware and software implementation, maintenance, and upgrades, this includes equipment and software inventories, and maintenance documentation
• Collaborates with other Systems Admins, Cyber Security and the business units
• Apply Cyber Security standards, directives, guidance and policies to an architectural framework as directed
• Follows policies and procedures in line with industry best practices
• Possesses excellent Customer Service skills
• Perform diagnostics of problems, troubleshoot and develop solutions for customer issues
• Understanding and experience with storage technologies
• Evaluates existing technologies and provides recommendations for enhancements
• Must work efficiently both independently and within a team

Competencies, Skills and Abilities:

• Heightened sense of urgency and organizational skills
• Intermediate computer networking and troubleshooting
• Intermediate hardware and software troubleshooting
• Intermediate knowledge with Windows Server Platforms
• Intermediate knowledge with Windows Desktop Platforms and/or
• Intermediate knowledge with UNIX Platforms (e.g., Red Hat, Ubuntu)
• Intermediate knowledge with AD, DHCP, DNS, File and Print Servers
• Ability to provide support outside of normal business hours
• Ability to make and test networking cables
• Critical thinking and problem solving
• Excellent written and verbal communications
• Ability to independently understand, troubleshoot, and resolve typical/basic IT related issues
• Ability to work in a fast paced, schedule-driven and customer-oriented environment

Qualifications:

Mandatory

• Associates or higher degree in Computer/Information Technology or equivalent academic/technical training
• 5 years or more progressive relevant experience
• Knowledge of general network administration, troubleshooting, and repair
• Possess and maintain a valid, state issued driver's license
• MUST HAVE or have ability to acquire within 90 days and maintain CompTIA Security+ CE
• MUST HAVE or have the ability to obtain a Top-Secret clearance with possible SCI

Work Environment, Physical and Mental Demands

Typical office environment with no unusual hazards, prolonged sitting while using the computer and the telephone, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness.

Must be able to lift up to 50 pounds.

Project demands may require travel to NTTR locations by Government vehicle. Possible exposure to extreme outdoor weather conditions for prolonged periods, travel over rough roads, and work on uneven surfaces in an outdoor environment. The noise level on the NTTR varies from quiet to moderately noisy. Must comply with all safety and security requirements and procedures.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified. Additionally, some jobs may require the incumbent to obtain other certifications or licenses that may affect an employee's ability to maintain employment.