Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 11 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Downers Grove, IL vacancy

Help Desk Technician (Tier 1-2)
$50k - $65k
...company that invests in and operates industry leading technology service businesses. Our companies are operated independently by... ...and healthy growth over the long term. Help Desk Technician (Tier 1-2) - Lyra Technology Group Lyra Technology Group...
Suggested
Temporary work
Relocation
Lyra Technology Group
Lisle, IL
4 days ago
Service Desk Technician - Bilingual Spanish/English (TIER 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Downers Grove, IL
3 days ago
Tier 1 Help Desk / Application Support Specialist
...Million Dollar Contract by State of Illinois for IT Professional Services Established in 1994, Alert IT Solutions, Inc. is a... ...agencies. Please learn more about us on Job Title: Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions...
Suggested
Contract work
Alert IT Solutions
Downers Grove, IL
6 days ago
Technical Support Representative (Tier 1 Support)
$50k - $60k
...Administration Group is seeking a IT Support Technician - Junior System Administrator to support... ..., offices in multiple countries, and servicing clients located in six continents. NAV has... ...and network performance. • Provide Level 1 desktop support in a helpful and...
Suggested
Temporary work
Casual work
Work at office
Local area
Monday to Friday
Weekend work
NAV Consulting
Villa Park, IL
16 hours ago
Small Cell Technician - Tier 1-3
$19 - $30 per hour
...Description Description: Note: Looking for local candidates in Los Angeles, San Diego, or Southern California. Small Cell Technician – Tier 1 (Entry-Level) Overview: The Small Cell Tier 1 Technician supports installation and maintenance of small cell...
Suggested
Local area
Shift work
Night shift
Tower Communications Expert Careers
Willowbrook, IL
7 days ago
Technical Support Specialist 1
$36.05 - $54.25 per hour
...Technical Support Specialist 1 Salary Range $36.05 - $54.25 Hourly Position Type Full Time Education Level 4 Year Degree Travel... ...exceptional problem-solving ability, influence, and outstanding customer service and technical skills to ensure that technical issues are...
Hourly pay
Full time
Work at office
Flexible hours
Duravant
Wood Dale, IL
1 day ago
Service Desk Technician I
$39k - $48k
...Ntiva, we’re more than a Managed Services Provider, we’re a community... ...an Impact As the Service Desk Technician, you will be at the forefront of delivering top-tier customer service and technical... ...experience in/with At least 1 year of professional work experience...
Temporary work
Work experience placement
Work at office
Remote work
Work visa
Monday to Friday
Ntiva
Lombard, IL
3 days ago
Managed Services Help Desk Technician
...Managed Services Help Desk Technician, Oak Brook, IL This is a full time permanent Managed Services Help Desk Technician position. We are looking... ...homogeneous local area networks (LANs). Provide first tier support and troubleshooting of user endpoint issues,...
Permanent employment
Full time
Work at office
Local area
Remote work
NextStep
Oak Brook, IL
16 hours ago
Senior Service Desk Engineer (Tier 3) - Lead & Mentor
A technology services provider in Naperville is seeking a Tier 3 Service Desk Engineer to deliver expert technical support. This role involves handling complex issues, mentoring junior staff, and participating in IT projects. Required qualifications include significant...
WEBIT Services
Naperville, IL
4 days ago
Level 1 Service Desk Agent
...Job Title: Level 1 Service Desk Agent Company: Health System Greater Chicago Area Openings: 5 Duration: 6-month contract, with likelihoods of extension or conversion to full-time Location: Primarily remote with required onsite availability for training and...
Full time
Contract work
Work at office
Remote work
Medasource
Winfield, IL
3 days ago
IT Help Desk Specialist at Revel Staffing Westmont, IL
IT Help Desk Specialist job at Revel Staffing. Westmont, IL. A leading technology solutions... ...internal stakeholders to maintain high service levels. Qualifications Associate degree... ...data-security credential) required. Minimum 1 year of technical support or help-desk...
Work experience placement
Remote work
Flexible hours
Revel Staffing
Westmont, IL
16 hours ago
HRIS System Analyst
$80k
...operator (MSO) of high-quality collision repair service in the U.S. The company, which also... ...Job Post Information : Posted Date * 1 month ago (5/5/2026 2:23 PM) Job ID... ...87 # of Openings 1 Prioritization Tier 2 - Staffing Needs Location : Address...
Crash Champions
Westmont, IL
1 day ago
Technical Services Building Systems Analyst I (BSA I)
$73.44k - $98.1k
...technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth-not just for our business, but... ..., Construction Management, or related technical field. ~1-3 years of commissioning or related field experience with mechanical...
Internship
Work at office
Remote work
ENFRA LLC
Westmont, IL
16 hours ago
Help Desk Technician I
...Help Desk Technician I Willdan is seeking a Help Desk Technician I in Oak Brook, Illinois. This... ..., ensuring a high level of customer service, quick response times, and efficient issue... ...oral and written communication skills. ~1-3 years of helpdesk or IT support...
Work at office
Local area
Remote work
3 days per week
Willdan
Oak Brook, IL
3 days ago
D365 Support Analyst (2681)
$85k - $100k
...States. ~ Bachelors Degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience). ~1-3 years of experience working with Microsoft Dynamics 365 in a support or analyst role. ~ Basic knowledge of D365 modules (such as...
Full time
For contractors
Work experience placement
Work at office
Shift work
Carl Buddig
Lisle, IL
4 days ago
IT Support Specialist (Level 1)
$30k - $40k
...customer-oriented with high regard for providing excellent customer service and demonstrate the ability to diffuse potentially stressful... ...own transportation. Candidate will work as Helpdesk Technician and/or Onsite Technician per customer requirements....
Full time
Work at office
Local area
Remote work
JK Technology Solutions
Lockport, IL
3 days ago
End User Support Technician
$55k - $65k
...End User Support Technician Marmon Foodservice Technologies, Inc. is part of the global... ...other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local... ..., assign, and monitor tickets in the service desk queue. Prioritize the workload based on...
Work at office
Local area
Remote work
Flexible hours
Weekend work
Marmon
Carol Stream, IL
3 days ago
Technical Support Analyst
...key role in maintaining operational efficiency and delivering excellent internal customer service across the organization. Key Responsibilities Provide Tier 1-2 technical support for desktops, laptops, mobile devices, printers, and peripherals...
Full time
Work at office
Remote work
Pernix Group
Lombard, IL
4 days ago
L2 Support Technician
$55k - $65k
...a key member of a 10–12-person service department, you’ll be responsible... ..., effectively, and with top-tier customer service. We’re looking... ...ticket that comes across your desk. You also have the communication... ...Techs ~2-4 Other Remote Techs ~1 Escalation Tech / Team Lead...
Work at office
Local area
Remote work
Night shift
Andromeda Technology
Lockport, IL
16 hours ago
IT Support Specialist I
$20.33 - $21.6 per hour
...user accounts Escalate complex issues to Tier 2 or IT Manager as needed Track, update... ...or IT certifications (A+, Network+) ~1–2 years experience in desktop/helpdesk support... ...65, ticketing systems ~ Strong customer service and communication skills ~ Familiarity...
Hourly pay
Full time
Work at office
Remote work
Flexible hours
Northern Illinois Food Bank
Geneva, IL
3 days ago
Technical Support Administrator
$55k - $66k
...The Technical Support Administrator is responsible for ensuring the logging and timely resolution of IT service requests, incidents, and problems by providing Level 1 and Level 2 Helpdesk Support to Cooper's Hawk restaurant and corporate office team members. Main tasks...
Hourly pay
Temporary work
Casual work
Work at office
Remote work
Flexible hours
Weekend work
Afternoon shift
3 days per week
Cooper's Hawk
Downers Grove, IL
2 days ago
IT Technology Specialist
$23 - $26.75 per hour
...District 89 Position Summary : The Technology Specialist Tier 1 Intern will be mentored and taught to support the goals of the... ...the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and...
Hourly pay
Full time
Internship
Immediate start
Flexible hours
Weekend work
Afternoon shift
The Glenbard Elementary Consortium
Glen Ellyn, IL
4 days ago
IS Technical Services Building Systems Analyst I (BSA I)
$73.44k - $98.1k
Overview The IS Technical Services Building Systems Analyst I (BSA I) is member of the IS Technical Services (TS) team, with an engineering... ...Engineering, Construction Management, or related technical field. 1-3 years of commissioning or related field experience with...
Internship
Work at office
Remote work
Enfrasolutions
Westmont, IL
16 hours ago
Data Business Analyst
...Data Business Analyst Need locals (nearby location candidate can relocate and start day1 onsite) Day 1 onsite Visa: Only H1B, USC, L2EAD MFG domain exp. minimum 1 year Exp.: 6-8 years Participate in UAT, SIT Testing activities Create comprehensive BRD, FRD...
H1b
Local area
Relocation
Damco
Lisle, IL
10 days ago
Clinic IT Field Support Specialist (ServiceNow)
A health service provider is seeking an IT Field Service Specialist to provide support across multiple clinics. The role involves managing... ...satisfaction. Candidates should have at least a High School Diploma and 1 year of ITSM experience, with strong troubleshooting skills....
ATI Health
Downers Grove, IL
1 day ago
Technical Support Analyst
...over 138 years of innovation and service excellence, Burroughs keeps... ...to inspire new generations of technicians, engineers, and support professionals... ...Services teams Mentor Level 1 and Level 2 support staff... ...experience 5+ years of Tier 3 or senior technical support...
Burroughs, Inc.
Elmhurst, IL
4 days ago
Business Systems Analyst- Business Services
$87k - $95k
Business Systems Analyst- Business Services Job Category : Staff Requisition Number : BUSIN004258 Posted : January 8, 2026 Full-Time Locations Showing 1 location Arizona Campus 19555 N 59th Ave. Glendale, AZ 85308, USA Arizona Campus 19555 N 59th Ave. Glendale, AZ 8...
Full time
Temporary work
Work at office
Local area
Flexible hours
Shift work
Midwestern University US
Downers Grove, IL
3 days ago
Hybrid IT Support Specialist - POS & Devices
...Winery is seeking a Technical Support Administrator to provide Level 1 and Level 2 Helpdesk Support for restaurant and corporate office... ...involves troubleshooting hardware and software issues, managing service requests, and maintaining IT documentation. The ideal candidate...
Work at office
Cooper's Hawk Winery
Downers Grove, IL
16 hours ago
Senior IT Business Analyst - Procurement
...degree and at least 5 years of business analyst experience At least 1 years of lead experience OR Master's degree and at least 3... ...Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit *International Motors, LLC is d/...
Permanent employment
Contract work
H1b
Visa sponsorship
International Motors, LLC
Lisle, IL
3 days ago
ATE Support Services Administrator
$55k
...diagnostic scanning and calibration services. We service hundreds of... ...technology in vehicles. We employ technicians across the country. Our growth... ...2026-20788 # of Openings 1 Category ATE Location... ...0.00/Hr. Prioritization Tier 2 – Staffing Needs Posted...
Work at office
Remote work
Crash Champions
Westmont, IL
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!