Technical Support Representative (Tier 1 Support)

Do you want to be part of an award-winning global company that is committed to innovative technology and continuous process improvement? Become part of a privately owned, local office with a multi-national footprint and a thirty-year history of year-over-year organic growth!

NAV Fund Administration Group is seeking a IT Support Technician - Junior System Administrator to support significant growth of our unique and fast-growing Fund Administration business.

About Us:

NAV Fund Administration Group was founded in 1991 and has since undergone exponential organic growth. NAV is now one of the largest and most reputable fund administrators in the world, with over 2,200 clients, offices in multiple countries, and servicing clients located in six continents. NAV has been able to succeed in all economic climates by continued investment in innovation and technology, while remaining independent, detached from mergers and acquisitions, and completely debt free.

NAV Core Values:

NAV's culture is based on respect. We treat our clients and each member of NAV's team with respect.

NAV stands for outstanding customer service. We treat each client as a lifelong partner. We listen attentively to clients' feedback and we are always responsive to their needs.

NAV believes in innovation. We continuously strive to improve our services in innovative ways.

NAV can't bear red tape and bureaucracy. We are careful to design well-defined, lean and simple processes.

The Opportunity:
If you are reading this, we could guess two things about you: you have entry-level technical expertise in IT support for server infrastructures, datacenters, and networks and you provide excellent on-site support services. This is an opportunity to become part of a fast-growing, unique industry-changing business.

On a Given Day, You Will:
• Monitor and support the health of the server infrastructure, datacenter infrastructure and network performance.
• Provide Level 1 desktop support in a helpful and cooperative manner.
• Install and troubleshoot network hardware issues with support from NAV India Team.
• Monitor datacenter and network infrastructures:

• Datacenter infrastructure for temperature, humidity, power and UPS systems.
• Network performance to determine any needed adjustments.

• Maintain inventory of hardware and software and SOP documents for regular tasks, disaster recovery and emergency repairs.

To Thrive, You Should:
• Implement and basic configuration of server hardware, such as Blade/Rack servers, storages etc., with support from NAV India team.
• Install and troubleshoot server hardware issues with support from NAV India Team.
• Implement datacenter infrastructures such as racks, UPS, monitoring sensors, cooling devices, and access control system.

Here Is How You Can Stand Out:
• Perform critical maintenance activity for server maintenance.
• Coordinate with OEM/partners for datacenter preventive maintenance activities.
• Perform critical maintenance activity for network maintenance during off hours or weekends.
• Ensure security protection with data backups and support disaster recovery operations.
• Research new technologies via trade articles, webinars, or technical classes. Make recommendations of new technologies and partner with IT team to implement.

Required Qualifications:

• 1+ years of experience with network, server, and/or helpdesk support.
• Excellent practical knowledge on basic network technologies, such as routing, switching, firewall, etc.
• Excellent practical knowledge with server hardware, storage devices, network, basic computer and printer hardware.
• Familiarity with physical systems such as HVAC, access control, power conditioning, IP Camera, CCTV and/or UPS.

Preferred Skills:

• Understanding of networks, servers, datacenter operations, and helpdesk support.
• Understanding of VoIP, SIP and PRI.
• Understanding of Wireless and WiFi.

Professional Qualifications:

• Strong interpersonal and communication skills.
• Customer service orientation.
• Critical thinking aptitude to analyze and recommend systems solutions.

This is an on-site position at our Oakbrook Terrace office.

Monday - Friday, 8:00am - 5:00pm CT.

Occasional off-hours for planned and unplanned downtimes.

Compensation and Benefits:
• Competitive Salary, based on experience: $50,000.00 - $60,000.00 per year.
• Interesting work in a collegial environment for a rapidly growing company.
• Medical, dental, vision, and life insurance.
• Short term disability insurance.
• 401(k), 3% of base salary employer contribution, and profit sharing.
• Real paid vacation (with all calls and e-mails forwarded to a colleague during vacation).
• Business Casual Dress Code, including jeans.

NAV Fund Administration Group is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.