Back of House Manager or Team Leader AM and PM needed

Join the Chick-fil-A Drexel Town Square team where we CARE for our community and each other in and out of the restaurant. Our actions are guided by our core values: Curiosity, Appreciation, Resilience, and Excellence, and we work to win the hearts of our customers by winning small moments every day. We offer you flexibility and stability, competitive benefits including scholarship opportunities, clear expectations, opportunities to learn and grow, a team of family and friends, and a fun place to work.

Qualifications and Requirements for Shift Leaders and Managers:

• Highly skilled in kitchen operations
• Detail-oriented with strong problem-solving skills
• Ability to work in a fast-paced environment
• Excellent communication and leadership abilities
• Adaptable, dependable, and team-oriented
• Must be able to lift at least 50 pounds and stand for long periods
• Basic reading, writing, and math skills required
• Bilingual (English and Spanish)
• Shift lead applicants must have at least one year experience as a leader in the food service industry.
• Manager applicants must have at least two years experience as a leader in the food service industry. At least one year of manager experience in the food service industry preferred.

The Team Leader role exists to ensure the vision, initiatives, and operations of BOH are being executed on a daily basis while promoting the growth and development of leaders and team members. A successful Team Leader works under the direction of their Daypart Manager and Director to meet goals and leads each shift with excellence.

As a Back of House Manager, you will have the opportunity to:

• Lead and motivate a team of highly skilled kitchen staff
• Ensure food quality and safety standards are met
• Coordinate kitchen operations efficiently
• Collaborate with Front of House Team Members for a seamless dining experience
• Learn from experienced Operators and Restaurant Leaders

Key Responsibilities

• Maximize strengths of all employees on shifts and develop and train them as needed. Provide any training needs notes to BOH Training Manager.
• Welcome and care for all new and current employees – Create a positive work environment.
• Execute all systems put in place by your director team/manager team
• Execute Huddles with all team members every day in order to report out recent results. (Team Leaders)
• Ensure REMARKable kitchen cleanliness standards all day, every day.
• Manage checklists for restaurant cleanliness and follow through on quality of execution.
• Train team members to execute LEAN and waste tracking to reduce food cost.
• Analyze waste tracking and constantly improve food cost.
• Train and develop team members and team leaders to work with excellence and support their holistic development in our team.
• Ensure that you are demonstrating store organization and cleanliness as well as teaching the behaviors to team members.
• Report any broken or missing parts/equipment in slack for repair/replacement as soon as you are notified.
• Execute and record information on a maintenance sheet to accurately track all equipment maintenance.
• Complete SAFE Daily Criticals and correct any findings – coach team members on food safety issues immediately.
• Lead team in achieving business results around order accuracy, labor, food quality, etc.
• Memorize Business Vision, Mission and Core Values – Use them to coach team members every day.
• Document all HR Violations immediately.

What We Offer

• Flexibility and Stability-We want work to fit in the right sized box for your life. Your availability is honored and your schedule is released on time. We protect the long term health of the business well so that you can trust your future here.
• Competitive Benefits-We steward the business so that we can prioritize competitive wages & paid time offs. Your health, education, meal and other benefits are rooted in generosity.
• Excellence and Clarity-You know what’s expected of you and how to win each day. We give consistent feedback, communicate with transparency and keep our promises.
• Development and Leadership-We invest in your development and give you meaningful opportunities to learn and grow. We care about your goals in and out of work.
• A Team of Family and Friends-Our people are genuinely seen and cared for. You’re greeted with a smile every day. We show up for each other. No one is anonymous, and everyone has a friend.
• A Celebration Culture-Our restaurant is a place that is fun to come to. You receive more high fives than corrections. Every win, individually and collectively, is worthy of celebration?

This franchised business is owned and operated by Danica Gramza under the business name DRLN Hospitality, Inc. doing business as Chick-fil-A Drexel Town Square. Your employment at Chick-fil-A Drexel Town square is at-will which means that we may terminate your employment at any time with or without notice or cause, for any reason not prohibited by law. Nothing in this position description is to be construed as an agreement between you and DRLN Hospitality doing business as Chick-fil-A Drexel Town Square regarding the duration of your employment or the circumstances under which your employment may be terminated.

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.