NerdsToGo Senior IT Technician

Senior TechnicianWe are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.Responsibilities and Duties:Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needsMaintain a positive, empathetic, and professional attitude toward customers at all timesPerform advanced PC hardware and software troubleshooting, repair, and maintenanceExecute data recovery, loss prevention, and advanced network installation tasksAdminister Microsoft 365 environments, including user management, security settings, and application configurationManage and maintain Active Directory and Azure AD environmentsWork with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutionsPlan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customersScope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutionsConduct security and risk assessments for customer environments, recommending and implementing appropriate solutionsUtilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issuesCollaborate with Level 1 Nerds (Technicians), providing guidance and support when neededQualifications:Associate's or Bachelor's degree in a technology-related field, or equivalent experienceMinimum of 3 years of experience providing technical support, preferably in a managed services environmentAdvanced knowledge of PC troubleshooting and repair (A+ certification skill set)Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devicesComfortable conveying the value of IT services, and making sales recommendations to customersIn-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple productsFamiliarity with Office suite (Word, Excel, PowerPoint, and Outlook)Strong communication and customer service skillsValid driver's license and clean driving recordPreferred:Experience in a managed services environmentNetwork+, Security+, CCNA, ACMT, MCSE, or other relevant certificationsLinux + Mac ExperienceFamiliarity using ConnectWise PSAPhysical Demands:Mobility: Moving around the office, standing, walking, bending, and reaching.Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.Dexterity: Managing cables, assembling hardware, and performing repairs.Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.Driving: Traveling between client sites with a valid driver's license using a company-owned vehicle.Why You'll Love it Here:Opportunity to join an incredible company that values people and resultsMake a significant contribution to our history-making journey; we're just getting startedBe a part of a supportive and caring team that prioritizes learning and growthCompetitive benefits, including healthcare, vacation, paid holidays, and commission opportunityEnjoy the variety and challenges that come with working in a dynamic and rapidly evolving fieldCompensation: $25.00 - $30.00 per hour