Learning & Development Manager

BASIC FUNCTION

The Learning & Development Manager is responsible for the design, development, implementation, and continuous improvement of employee and leadership development initiatives that support WEOKIE's strategic goals, operational needs, and organizational culture.

This position collaborates with leaders across the organization to identify development needs, create effective learning solutions, improve employee readiness and performance, and support leadership effectiveness at all levels. The Manager oversees Learning & Employee Development staff and is responsible for ensuring role-based training, leadership development initiatives, employee development programs, and learning processes align with organizational priorities.

Reporting directly to the Vice President of Employee Experience, this role serves as a strategic in building a culture of learning, accountability, growth, and continuous improvement while maintaining responsibility for the successful execution of day-to-day learning and employee development operations.

MAJOR ACTIVITIES

Learning & Employee Development Strategy

Develops and implements learning and employee development programs that support organizational priorities, business needs, leadership capability development, employee growth, and operational effectiveness.

Partners with the Vice President of Employee Experience and organizational leaders to identify skill gaps, performance trends, training needs, and development opportunities.

Program Design, Development & Facilitation

Leads the design, development, implementation, facilitation, and evaluation of learning solutions utilizing adult learning principles and blended learning methodologies.

Oversees the creation and maintenance of new hire training, role-based training, leadership development initiatives, professional development programs, compliance training, and employee development resources.

Leadership & Career Development

Supports the development of leaders and employees through structured development programs, workshops, coaching resources, assessments, and growth opportunities.

Works with our external partner to provide GiANT leadership training/coaching to our employees

Partners with Human Resources and WEOKIE leadership to support career development, internal talent growth, and leadership readiness initiatives.

Team Leadership & Project Management

Provides leadership, coaching, guidance, and performance management for Learning & Employee Development team members.

Establishes priorities, manages departmental projects, monitors progress, and ensures successful execution of departmental development initiatives.

Learning Operations & Administration

Oversees learning systems, training records, reporting, course administration, learning technologies, and assigned vendor relationships.

Ensures learning activities are effectively tracked, measured, and communicated.

Continuous Improvement & Business Partnership

Builds strong partnerships with leaders throughout the organization to identify opportunities to improve employee performance, knowledge, skills, and effectiveness.

Uses feedback, data, performance trends, and business needs assessments to continuously improve programs, processes, and employee development outcomes.

Other duties or special projects as assigned or requested.

CRITICAL RESULTS

1. Training needs analysis will be conducted effectively involving the appropriate s (our internal customers).
2. Training content will be designed using interactive tools that incorporate adult learning principles in order to deliver training in an effective manner utilizing blended learning methodologies.
3. Successful administration of the Learning Management System, including participant enrollment, running reports, and setting up sessions for training classes. This requires a clear understanding of the critical strategic role of the Learning Management System within the organization.
4. Strong independent work-ethic with minimal guidance or supervision.
5. All activities are efficiently conducted, generally error free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.
6. Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

QUALIFICATIONS

Specialized or Technical Knowledge and Skills :
• Bachelor's degree in related field preferred.
• SHRM or other training certification preferred, or willingness and ability to obtain within the next 12 months.
• Passion for facilitation and demonstrated experience delivering engaging learning experiences to both small and large audiences.
• Intermediate to expert knowledge of Microsoft Office.
• Familiarity with GiANT leadership, preferred.
• Ability to utilize AI responsibly within the role and the team
• Excellent communication skills (written and verbal).
• Excellent organizational skills.
• Strong attention to detail.
• Strong aptitude and interest in learning software/eLearning development tools (Articulate and Captivate; BIZLibrary; ADP LMS).
• Technical aptitude for using and supporting our Learning Management System.
• Ability to be a self-starter and manage multiple tasks and projects in a collaborative team environment.
• Ability to learn new skills quickly.

Behavioral Competencies : Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful in this position.

• High level of emotional intelligence
• Ability to collaborate with people at all levels within the organization
• Ability to take constructive feedback

Core Competencies : Core competencies are consistent for all positions across the organization and are aligned with WFCU's core values.

Focus: Builds confidence, is committed to increasing satisfaction, sets achievable expectations, assumes responsibility for solving problems, ensures commitments are met, and solicits opinions and ideas from others.

Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.

Job Specific Competencies : The position requires a well-rounded and level-headed individual who is able to maintain composure in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Decision Making/Judgment: Recognized problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.

Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Interpersonal Skills: Has good listening skills, builds strong relationships, is flexible/openminded, negotiates effectively, solicits performance feedback and handles constructive criticism

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.