Program Support Assistant (OA)

Summary

The incumbent will serve as Program Support Assistant (OA) to the Office of the Social Work Service at the Orlando VA Healthcare System. This position is located under the guidance of the Social Work Service, Geriatrics and Extended Care Program Supervisor or designee. The incumbent will report to offices at Lake Nona (main Orlando VA campus); other locations may be negotiated dependent on space availability.

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Duties

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Duties include but are not limited to:

• Provide administrative support for supervisors and program coordinators for seven subsidiary programs.
• Prepare, modify, and route care authorizations for approved Veteran services to contracted facilities.
• Maintain professional written and verbal communication with VA staff and contracted facility personnel.
• Complete approval letters and appointment reminder calls accurately and promptly in Veteran medical records.
• Track, review, and submit invoices for processing according to payer authority, resolving discrepancies with providers.
• Record and prepare meeting minutes and agendas for program oversight and committee meetings.
• Collect and manage program data for budget tracking, contract compliance, and program monitoring.
• Utilize VA-approved software and portals for data analysis, reporting, and consult management.
• Support multidisciplinary teams by coordinating program activities and maintaining accurate documentation.
• Apply organizational skills to manage multiple priorities in a fast-paced clinical environment, ensuring program efficiency.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday 7:30AM-4:00PM; 8:00AM-4:30PM; 8:30AM-5:00PM

Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/ PD074950

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. - (Documentation Submitted)

Typing Requirement: This position has a typing requirement of 40 words per minute.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Procurement processes necessary to obtain goods and services for an office.
• Performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics.
• Assisting in the formulation and execution of budget estimates to include updating budget spreadsheets which are used in briefings. collecting, compiling and tracking data and information.
• Researching reference materials, regulations, and standards to identify appropriate action necessary to correct problems or issues.
• Delivering effective customer service to a diverse audience.

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Clerical
• Customer Service
• Database Management Systems
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Planning and Evaluating
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Writing

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The incumbent's work requires walking throughout the Orlando VAHCS, standing, bending and carrying items such as books, papers and files.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.