Office Support Assistant (TEMP)

: Unleash YOUR Potential with Us As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world's most challenging problems. No matter what your role is, when you join Knight Nation, you'll play an integral role in pushing us forward to become among the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We're seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve. University Testing Center: The University Testing Center serves UCF students and the Central Florida community with high-security proctored testing services, including a wide variety of placement, proficiency, entrance, and exit exams for undergraduate and graduate programs, foreign language exams, distance learning, and many professional certification exams. The Opportunity: This is a temporary assignment not to exceed one year of service. The University Testing Center (UTC) is seeking a full-time employee (40 hours per week) to perform a vital role within the department administering and proctoring standardized exams. UTC provides testing services to currently enrolled UCF students, students from other institutions, and community members to help them achieve their academic and personal potential. There are over 10,000 tests administered annually. Responsibilities:

• Administer and/or proctor placement tests, certification tests, online learning tests and other exams.
• Take responsibility for the testing environment, including room setup, cleanliness, and organization of test materials.
• Perform daily software and hardware setup as needed to prepare the testing center for usage.
• Perform testing software readiness checks, biweekly or as needed.
• Troubleshoot multiple testing software and security platforms, network issues, and various testing hardware and peripherals, including but not limited to PCs, displays, headsets, cameras, palm vein scanners, microphones, satellite clocks, mobile devices, and accessibility software.
• Check ID and admit students via the necessary software platform and test regulations.
• Be always attentive to test-takers and test materials.
• Assist in creating department procedures to document solutions, processes, and procedures related to testing services and/or the technology used to support testing.
• Complete detailed documentation of any irregularities, void or stop tests as required, and submit incident reports to the appropriate test vendor or authority in a timely manner.
• Data entry and analysis- roster setup, test scoring, score conversions, score reporting.
• May train others in test administration and proctoring, including the use of equipment, software, and systems necessary.
• Ensure safe, secure, and fair test administrations following all vendor, institutional, and departmental guidelines.
• Respond to guest questions in-person, by phone, email, social media, and video chat as needed.
• Attend required meetings, trainings, and debrief sessions.
• This position is required to acquire and maintain certification for several testing vendor platforms during employment. Vendor certifications are not a necessary condition for hire.
• Assist with other duties as assigned.

Minimum Qualifications: High School Diploma or equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . Preferred Qualifications:

• A.A. or A.S. Degree
• Prior experience with test administration in a professional test center or higher education institution, computer support, administrative support, student accessibility support services, and/or academic advising.
• Demonstrated level of professional customer service and interpersonal communication skills.
• Intermediate level knowledge of Microsoft Word, Excel, PowerPoint, and Outlook; ability to train on learn new equipment, software, and systems.
• Keen attention to detail, excellent organizational and problem-solving skills, strong ability to multi-task in a fast-paced environment, and ability to maintain confidentiality.
• Ability to communicate and work alongside faculty, staff, students, vendors, and outside guests of the University in an effective and professional manner.

Special Instructions to the Applicants:

• May not be currently enrolled as an undergraduate student at time of employment.
• Candidates who intend to take any standardized test administered by UTC in the next 12 months are not eligible for this position.
• Must obtain all certifications required for test administration within 3 months of employment.
• Ability to work a flexible schedule including early mornings, evenings, and weekends.
• Ability to travel between campus and testing locations.
• This is an in-person position, but the selected applicant must have the ability to work remotely if required.

Are Benefits Important to You? State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off. Who Are We? Founded in 1963 to fuel the region's talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It's one of the reasons U.S. News & World Report ranks UCF among the nation's top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more. Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins. #LI-ONSITE #LI-AB1 Department Student Success and Well-Being (SSWB) - Student Academic Resource Center - OPS Hours of Work Full time Work Schedule Monday through Friday 8:00 am to 5:00 pm 40 hours per week. Some Saturdays, early mornings, late evenings, and additional weekends as required. Type of Appointment Fixed Term (Fixed Term) Hourly Rate $14.00 Job Posting End Date 02-16-2024-12-00-AM Benefits Eligibility State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off. Equal Employment Opportunity Statement: The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement. The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request. As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.