Fraud Analyst I

Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures. Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed. Open and prep fraud cases. Appropriately elevate matters associated with fraud activity that warrant engagement to supervisory staff. Provide fraud-related support and work with the first line of defense for the Bank. Work with various business units to understand the alerted activity and ensure compliance with laws. Meet scheduling and time tracking expectations to support performance tracking. Meet performance, quality, and customer service standards. Perform other duties as required. Requirements One to three years of experience in fraud, banking, investigative work, or a related field preferred. Associate's degree or equivalent work experience. Strong analytical, problem‑solving, multi‑tasking, and conflict resolution skills. Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters. Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends. Proactive in identifying potential concerns and following‑up to resolve such issues. Excellent teamwork, interpersonal, and relationship building skills. Ability to make decisions or know when to elevate matters to management. Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments. Ability to communicate effectively with management. Ability to work independently and complete assigned work in a timely and accurate manner. Proficiency with Microsoft Office Suite. Core Competencies Demonstrates strong analytical and problem‑solving capabilities in fraud detection and prevention, with a solid understanding of federal and state laws related to fraud. Proficient in communication and collaboration, effectively engaging with customers and internal teams to address fraud‑related concerns. Certifications & Qualifications Associate's Degree Industry Keywords Fraud Risk Compliance Bank Fraud Trends Customer Service Standards Performance Tracking #J-18808-Ljbffr