Customer Service Coordinator
$50kEducational Data Systems, Inc.
- # Customer Service CoordinatorApply: TX Southwest: Full time: Posted 2 Days Ago: R-100754**Job Description:**Title: Customer Service Coordinator Salary: $50,000 + benefits Classification: Non-Exempt Scope of Position: The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in-person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities. Essential Functions: · Answer calls, emails, and web chats inquiries in a timely manner · Schedule appointments using the WAVE system with appropriate staff or program · Provide general navigation support for the WorkInTexas system and Workforce Solutions programs · Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc. · Maintain accurate interaction records in WAVE and/or CRM · Identify customer needs through strategic questioning, active listening, and expectation clarification · Provide information on appropriate services and address customer questions or concerns professionally · Route customers to the correct staff or department and provide real-time guidance · Conduct follow-up to ensure customer needs are met and applications are fully completed · Support system-wide customer surveys, outreach efforts, and continuous improvement initiatives · Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact · Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers · Track all services provided using the state system of record and team-wide reporting platform, ensuring accurate daily data capture · Engage with diverse individuals professionally and contribute to a positive, solution-focused workplace · Other opportunities as available Education and Experience Requirements: · Bachelor’s degree preferred, or equivalent experience · Prior experience and comfortability with long periods on the phone · Strong knowledge of virtual platforms and how to help individuals navigate online websites · Strong verbal and communication skills · Experience in delivering high-quality customer service · Must have reliable transportation to and from the worksite and other required locations
- J-18808-Ljbffr Educational Data Systems, Inc.
Vacancy posted 1 day ago
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