Strategic Operations Manager - Customer Insights & Analytics

Strategic Operations Manager - Customer Insights & Analytics Location New York Business Area Product Ref # 10052479 Description & Requirements What's the role?This critical leadership role will establish a robust program management and operational excellence discipline for the CIA organization. This role provides governance and oversight of strategic initiatives, ensuring commitments are met through disciplined program delivery frameworks. Rather than managing day-to-day project execution, the role focuses on driving transparency, accountability, and measurable progress toward the organization’s transformation goals such as Product Thinking and Proactive Analytics.This role achieves:Improved Velocity of Execution: Brings structure, foresight, and accountability to the portfolio. Helps teams move faster while staying aligned to the long-term vision for proactive analyticsStronger Long-term Business Value: Ensures large programs are governed well, trade off decisions, influence, and alignment happen optimally. Drives faster time to market and higher return on investment from limited capacityOperational Clarity and Momentum: Creates visibility across work, dependencies, and priorities. Establishes a clear planning rhythm and roadmap that keeps the CIA team aligned and moving forwardWe'll trust you to:1. Strategic Planning & Portfolio ManagementServe as a strategic advisor to executive leadership, supporting decision making and long-term planningConsolidate all organizational work into a single, comprehensive portfolio view (priorities, dependencies, ownership)Drive cross-functional alignment by identifying and engaging all dependent teams and groupsEnsure planning includes well-defined milestones, dependencies, and resource alignmentEnsure Analyst and Data Scientist owners define clear scope for initiatives, top-line roadmaps, milestones, and measurable outcomes aligned to business objectivesValidate that initiatives are aligned with organizational goals and ensure accountable leaders provide necessary inputs for budget, resource planning, and reporting2. Program Governance and AccountabilityEstablishes and manages multiple steering committee structures across the organization including all aspects of the steering committees meetings (agendas, standard materials, decision tracking)Enforce adherence to program and project delivery frameworks, ensuring consistent application of Bloomberg standards and controls policiesHold Analysts and Data Scientists accountable for execution, delivery of milestones, and proactive risk/issue managementEnsure accountable leaders provide timely and accurate reporting of program status, KPIs, and OKRsEscalate accountability gaps, delays, or risks to executive leadership with recommended corrective actionsProvide strategic oversight to ensure programs deliver expected outcomes without assuming responsibility for day-to-day task management3. Stakeholder Management, Reporting, and Change ManagementEnsure Analysts, Data Scientists and technology leaders consistently communicate program status, risks, and mitigation plans to stakeholdersDrive accountability in stakeholder engagement, ensuring alignment and timely resolution of issues and concernsCurate and deliver executive-ready presentations, reports, and updates, ensuring that content reflects inputs from accountable program leadsMaintain visibility for executives into program health and highlight areas where commitments are at riskYou'll need to have: Bachelor's or Master's degree (e.g., Business Administration, Engineering, Computer Science, or equivalent practical experience)10+ years of experience managing large-scale Program Management, strategic planning, and operational executionDemonstrated ability to shape and drive effective governance structures, including establishing and managing Steering CommitteesExperience and passion for running operational meetings (prioritization, status, roadmapping) to monitor progress, identify roadblocks, and maintain operational healthSkilled in building compelling data-driven presentations (e.g., PowerPoint decks), operational reports, and standardized documentationStrong change management skills with the ability to influence internal teams and stakeholders, inspiring action and holding owners accountableA forward-thinker with a high degree of curiosity, strong problem-solving skills, and deep analytical capabilitiesExperience in leading the development and delivery of digital products, data products and/or analytical solutionsExperience implementing or optimizing portfolio management tools (e.g., Jira Portfolio/Advanced Roadmaps, Airtable, or similar enterprise solutions)Strong working knowledge of modern data platforms, pipelines, BI tools such as Tableau, Qlik or similar toolsSalary Range = 180,000 - 250,000 USD Annual + Benefits + BonusThe referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.