Implementation Specialist

About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™. Technology, artificial intelligence, and data‑driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services. Since RoadRunner’s founding in 2014, we’ve helped thousands of customer locations nationwide achieve an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that RoadRunner’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards , Pittsburgh Business Times’ Best Places to Work (2025) , and Pittsburgh Inno’s 2022 Fire Awards . Our Glassdoor reviews are fantastic (3. 3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3. 5/5 on 85 reviews) and we now have over 14K followers on LinkedIn. ***Applicants must be authorized to work for any employer in the U. S. We are unable to sponsor or take over sponsorship of an employment visa. The pay range for this role is: $24.

04 - $26. 44 per hour with 8% bonus (Remote - United States) Hours for position: Standard working hours EST (prioritizing Job Summary: This role isn't just about implementation—it's about owning the most crucial phase of the customer journey. You'll be the architect of a successful partnership, leading the charge to get new RoadRunner customers up and running. This means you're not just an "onboarder"; you're a strategic consultant who helps businesses unlock significant cost savings and sustainability wins. Your mission is to ensure every launch is flawless, as you lay the foundation for a long-term, successful relationship. Primary Duties Including % of time: - 40% - Lead the timely and successful onboarding execution according to customer needs and objectives. - 30% - Manage day-to-day communication and collaboration with customers and internal vendor, service and operations teams during the strategy implementation process - 10% - Partner with Customers to understand their business issues and related needs. Utilize broad knowledge to recommend Diversion (Recycling) and Brokering (Savings) plans to RoadRunner Customers where appropriate - 10% - Perform Broker and Diversion plan implementations to fit customer needs - 10% - Manage and update internal workflows to track customer activities and approvals % Travel required: 0 Organizational Relationship: - Reports To: Implementation Team Lead - Direct Reports: None - Interacts with: Customers, Hauling partners, Account Management, Internal Operations teams Skills and Experience: - Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. - 3+ years experience in Operations, Account Management or Sales - Passionate about business results and quality, with a strong sense of accountability, metrics and ownership. - Strategic thinker with the ability to grasp the tactical details. - Strong verbal and written communication skills, is dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view. - Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.