Quality Support

Job Description

Key responsibilities


Improvement/Innovation


Support the development, maintenance, and improvement of measurement systems and procedures to ensure valid results. Operational Compliance Support the definition of procedures for each laboratory activity (measurement, instrument programming, test, calibration) and ensure compliance to external measurement standards and related GKN specific requirements.

Operational Compliance


Support the definition of procedures for each laboratory activity (measurement, instrument programming, test, calibration) and ensure compliance to external measurement standards and related GKN specific requirements.

Quality Inspection


Perform required inspection, instrument programming, test, or calibration according to the defined procedures.


Solutions Analysis

Identify and support the resolution of problems related to the material and/or manufacturing process.


Data Collection and Analysis

Support internal and external reports for product/process validation, material approval, and customer specific issues or requests. Retain appropriate documented information and test samples as evidence of the results.

Equipment Maintenance and Repair


Support the development, maintenance, and improvement of measurement systems and procedures to ensure valid results.


Audit Compliance


Provide measurement services and perform Product Audits to ensure compliance to product specification at all stages of manufacture.


Process Reporting


Support internal and external reports for product/process validation, material approval, and customer specific issues or requests. Retain appropriate documented information and test samples as evidence of the results.


Personal Capability Building


Support laboratory continuous improvement activities in physical and/or metallurgical measurements of materials, components, and assemblies.


Values & Behaviours

Ingenious: Manages complexity


Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.


Ingenious: Effective decision making


Makes good and timely decisions that keep the organization moving forward. For example, seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.


Ingenious: Driving continuous improvement

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.


Collaborative: Builds relationships


Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.


Principled: Accountability


Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.


Principled: Communicates effectively


Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.


Driven: Results driven


Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.


Skills Health and Safety


Manages and applies safe systems of work without supervision and provides technical guidance when required.


Data Collection and Analysis


Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.


Verbal Communication


Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.


Compliance Management


Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.


Data Control


Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.


Review and Reporting


Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.


Risk Management


Identifies, assesses, prioritizes and manages risks with guidance (but not constant supervision)


Analyze Alternatives and Recommend Solutions


Works at an intermediate level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works with guidance.


Education


Short-Cycle Tertiary Education


Experience


Experienced practitioner able to work unsupervised (over 1 year)