Customer & Sales Support Specialist (Cement)

Customer And Sales Support Specialist

The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.

Principal Duties and Responsibilities:

• Sales & Commercial Support
• Billing & Customer Support
• Freight & Commercial Coordination
• Barge & Supply Alignment

Global Responsibilities:

• Regular attendance and physical presence at work is an essential function of this position
• Adhere to and champion Ozinga's values of Service, Learning, and Entrepreneurship
• Participate in company safety program
• This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs

Qualifications:

Education/Specialized Knowledge/Professional Certification:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in logistics, business, or a related field preferred
• Working knowledge of pricing, freight, logistics, or construction materials preferred

Experience:

• Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred

Skills/Abilities:

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools
• Communication Skills: Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners
• Attention to Detail: High level of accuracy and attention to detail in tracking shipments and handling billing
• Problem-Solving Skills: Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination
• Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
• Team Player: Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach

Benefits Information:

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That's why we're proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include:

• Medical, Dental, and Vision Insurance Protecting your health and providing peace of mind.
• Retirement Plan Options Helping you build a secure future.
• Voluntary Benefits Helping you to cover unexpected expenses.
• Work-Life Balance Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program Offering confidential support for personal and professional challenges.
• Wellness Program Promoting a healthy lifestyle through resources and incentives.

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.