Patient Registrar II - 3p-11:30p; e/o wknd; e/o hol.

Patient Registrar II Shift: 3 p.m. – 11:30 p.m.; evening, weekend, and holiday availability Primary Function Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance, and performs related duties to facilitate effective patient care. Principal Duties and Responsibilities Follow department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations throughout the emergency department. Greet all patients, family, and visitors in a caring and professional manner. Conduct "mini-registration" of non-trauma patients upon arrival: collect name, obtain and scan photo identification, and reason for visit. Serve as receptionist, direct patients and visitors, and provide visitor passes. Use the ED Tracker system appropriately. Demonstrate knowledge of facility regulations regarding visitors. Register patients, collecting and entering accurate demographic and insurance information, including insurance verification; perform registration via computer cart on wheels in patient rooms. Scan identification into the EMR and document imaging system (e.g., photo ID, insurance cards). Maintain working knowledge of third‑party specifics relative to the Emergency Department to reduce financial risk. Perform clerical duties related to admission, discharge, and transfer using the system. Determine insurance eligibility status using electronic data exchanges/third‑party eligibility websites. Determine and collect guarantor payments (co‑payments) due at time of service when permissible. Obtain required signatures on treatment and financial consents. Manage communication in various ED areas with proper telephone etiquette. Provide customer service and wayfinding assistance to patients, families, and visitors. Act as liaison to ancillary departments by completing STAT registrations, including bloodwork for kidney transplant. Assist in training newly hired department caregivers on registration workflow. Maintain patient confidentiality. Perform assigned work safely, adhering to established safety rules and practices. Report unsafe activities, conditions, hazards, or violations that could cause injury in a timely manner. Perform other related duties as required. Performance Requirements Exhibit ChristianaCare core values & behaviors. Maintain a professional attitude at all times. Exemplify prioritization and organization skills. Provide quality patient‑focused customer service with strong interpersonal skills. Demonstrate critical thinking and problem‑solving skills. Set priorities, solve problems, and communicate effectively using proper verbal and written communication. Establish and maintain effective internal and external working relationships. Maintain emotional stability under high volume, fast pace, and multiple concurrent responsibilities. Multi‑task and work under pressure with frequent interruptions. Adapt to ongoing change. Handle conflict and maintain composure. Education and Experience Requirements High School graduate or equivalent. Two years of experience in a medical, financial, or customer service environment. Experience in a patient care environment preferred. Equivalent combination of education and experience may be substituted. Hourly Pay Range $19.84 – $29.76 Equal Opportunity Employer Statement Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr Christiana Care Health System