OFFICE CLERK I

GRADE ASTD7 LOCATION OF POSITION MDH, Cecil County Health Department, Elkton, MD Main Purpose of Job The main purpose of this position is to perform a variety of essential clerical and administrative duties, including answering and directing incoming phone calls, greeting visitors at the reception window, managing staff schedules, filing, photocopying, sorting mail, processing routine statistical data, and providing other support for program staff. This position will play an integral role in establishing rapport and setting a welcoming tone for patients, family members, administrative staff, counselors, and professional partners. This position does this through professional, non-judgmental, and competent customer service. This position also assists with screening requests for service and may support clinical operations by collecting consumer hair, saliva, and/or urine samples for alcohol and drug screening. MINIMUM QUALIFICATIONS Education: Completion of the eighth grade. Experience: Six months experience performing clerical duties in an office environment. Notes: Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for the required experience. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and office equipment including a copy machine, facsimile transmission, and multi-line phone system. Strong verbal and written communication skills for effective interaction with staff, management, and the public. Customer service skills and telephone etiquette, including professionalism and accurate message-taking. Experience with multitasking, time management, and organizational skills to prioritize tasks and maintaining filing systems. Experience handling confidential information and proactively suggesting improvements or solutions. SELECTION PROCESS Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to View phone number on click.appcast.io. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at View phone number on click.appcast.io. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at View phone number on click.appcast.io or View email address on click.appcast.io. Appropriate accommodations for individuals with disabilities are available upon request by calling: View phone number on click.appcast.io or MD TTY Relay Service View phone number on click.appcast.io. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity. #J-18808-Ljbffr