Transportation Operations Coordinator

Job Description

Job Description

Transportation Operations CoordinatorKeep Drivers Connected. Keep Riders Moving. Keep Operations Running Smoothly.Join the Team at zTrip

zTrip, one of North America's leading transportation providers, is seeking a dependable, detail-oriented, and customer-focused Transportation Operations Coordinator to join our team. In this vital role, you'll coordinate daily taxi operations, support drivers in the field, and help ensure passengers receive prompt, safe, and reliable transportation services.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation company.

What We Offer as a Transportation Operations Coordinator:

• Competitive pay
• Medical, dental, vision, and life insurance
• Paid Time Off (PTO) and holiday pay
• 401(k) with company match
• Career growth and advancement opportunities
• Stable, year-round employment
• Supportive and team-oriented workplace culture

Schedule: Monday-Friday | 8:00 AM-5:00 PM

What You'll Do as a Transportation Operations Coordinator:Fleet & Trip Coordination

• Assign and coordinate passenger trips to drivers for efficient and timely service
• Monitor transportation activity throughout the day and adjust schedules as needed
• Communicate trip details, service updates, and route information to drivers
• Help maintain on-time performance and service reliability
• Respond quickly to schedule changes, driver requests, and customer needs
• Assist in maximizing fleet efficiency and service coverage

Driver & Customer Support

• Serve as a primary point of contact for drivers, passengers, and internal departments
• Provide drivers with operational support, trip updates, and routing assistance
• Handle customer inquiries with professionalism and urgency
• Resolve service concerns and assist with problem-solving efforts
• Deliver outstanding customer service through clear and effective communication
• Support positive experiences for both drivers and passengers

Administrative & Operational Support

• Maintain accurate trip records, reports, and operational documentation
• Monitor daily service performance and transportation activity
• Assist with tracking operational metrics and reporting requirements
• Collaborate with management to improve service efficiency and customer satisfaction
• Support company initiatives that promote operational excellence

Qualifications of a Transportation Operations Coordinator:

• High School Diploma or GED required
• Previous experience in transportation operations, dispatching, scheduling, logistics, customer service, or call center environments preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Ability to perform effectively under pressure in a fast-paced environment
• Strong attention to detail and problem-solving capabilities
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Experience with transportation software, fleet management systems, or routing platforms is a plus

Why Join zTrip?

• Become part of one of North America's largest transportation networks
• Play a key role in supporting drivers and serving passengers
• Work in a dynamic environment where no two days are the same
• Join a collaborative team dedicated to service excellence
• Enjoy long-term stability and opportunities for career advancement
• Make a direct impact on the success of daily transportation operations

Apply Today

If you're ready to use your communication, coordination, and customer service skills in a fast-paced transportation environment, apply today to join zTrip as a Transportation Operations Coordinator . Help keep our drivers supported, our passengers moving, and our operation running at its best every day.