Operations Coordinator

Operation Specialist

Our not-so-secret sauce.

Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Operation Specialist at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Operations Coordinator on the McGriff commercial insurance team, manage all facility related duties and requests to completion, and ensures efficient and safe operation of the business. Additionally, the Operations Coordinator supports the Account Management team (Service teams) by:

• Manage and coordinate all facility needs
• Process all incoming and outgoing mail
• Process, receive and scan all checks
• Coordinate all facility and IT vendor appointments and services including landlord maintenance vendors, mail/delivery vendors, and other service vendors for the suite.
• Prepare and distribute facility/suite communications to staff
• Manage office supply inventory and stock
• Coordinate ad-hoc facility projects such as space planning, consolidation, and telecomm needs.
• Process all facility and vendor related invoices for payment
• Process all Account Management/Service team invoice (re-billable and non-billable).
• Assist producers and Account Management team with client request for proposal (RFP's)
• Organize and assist in execution of sales prospecting events.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree, preferably in a related field
• Three years of demonstrated experience in managing projects/initiatives
• Must understand data specifications and requirements for reporting needs
• Self-motivated and able to provide results with minimal supervision
• Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify as needed; interpret verbal and non-verbal messages that others communicate
• Produce clear status reports; communicate tactfully and candidly
• Ability to address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk
• Control communication of sensitive information on a need-only basis
• Confidence in decision-making
• Maintain positive tone and promote a work environment to promote teamwork
• Excellent interpersonal skills in working with varying levels of roles
• Strong verbal and written communication skills
• Strong analytical mindset with the ability to concurrently manage multiple projects and shifting priorities
• Operations and process management knowledge
• Experience in process mapping and documentation
• Knowledge of Microsoft Word, Excel, and PowerPoint

These additional qualifications are a plus, but not required to apply:

• Knowledge of insurance specific systems and applications
• Advanced proficiency in Microsoft Excel

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfillment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

McGriff specializes in business and personal insurance, employee benefit solutions, risk management services, specialized industry expertise and more.