Head OF Operations

Job Title Head of Control Tower Location Houston, TX 77032 US (Primary) Job Type Permanent Job Description BridgeNet Solutions, a member of the PSA Group, has provided sourcing, analytics, and technology solutions to help customers achieve their strategic objectives since 2001. BridgeNet's customer base spans Fortune 500 and Global 2000, and with annual logistics spend under management of over $5.4 billion, is well positioned to support its customers' complex global supply chains. The Head of Control Tower is the senior operational leader responsible for overseeing all Control Tower resources, ensuring global consistency in service delivery, and driving operational excellence across the BridgeNet 4PL program. This role aligns global Control Tower operations with program strategy, owns operations-based client relationships, and is accountable for all day‑to‑day operational performance metrics and customer‑driven KPIs. The Head of Control Tower resolves complex exceptions, drives structured problem solving, and provides direct leadership to Service Delivery Managers, Logistics Coordinators, and the LSP Manager. This role requires senior operational leadership, deep logistics domain expertise, and strong client relationship management capability. Key Responsibilities Oversee and manage all Control Tower resources globally, ensuring adequate staffing, performance standards, and cross-regional consistency in service delivery. Align global Control Tower operations with program strategy, ensuring day‑to‑day execution consistently supports overall program goals and client commitments. Establish, track, and report on operational performance metrics and customer‑driven KPIs, driving accountability across the full Control Tower team. Own key operations‑based relationships with Client operational stakeholders, serving as the primary escalation point for operational performance issues. Resolve complex exceptions, supply chain disruptions, and multi‑party coordination challenges that exceed the authority of Service Delivery Managers. Drive structured problem‑solving and root cause analysis for recurring operational failures, implementing sustainable corrective actions. Provide direct leadership and professional development guidance to Service Delivery Managers, Logistics Coordinators, and the LSP Manager. Oversee all Control Tower functions including daily operations, exception management, LSP engagement, and supplier coordination as defined in the operating model. Ensure continuous improvement activities are embedded in daily operations, leveraging TMS and visibility platform data to identify efficiency opportunities. Represent Control Tower operations in SteerCo reviews, QBR/MBR presentations, and program governance forums. Job Requirements Education Bachelor's degree in Supply Chain, Logistics, Operations Management, or related field; advanced degree preferred. Years of Experience 10+ years in logistics or supply chain operations management with 5+ years in a senior Control Tower, service delivery, or operations leadership role. Required Skills & Competencies Deep expertise in global transportation management, carrier operations, exception management, and multi-modal supply chain execution. Proven experience leading and developing high-performing logistics operations teams across multiple geographies and time zones. Strong TMS proficiency with demonstrated ability to leverage platform data for operational governance and performance reporting. Excellent client relationship management skills with experience owning operational SLA accountability for Fortune 500 accounts. Demonstrated ability to resolve complex, multi‑party supply chain exceptions through structured problem‑solving and decisive leadership. Preferred Qualifications Experience supporting oil and gas, energy, or remote/offshore logistics operations. Familiarity with BridgeNet Xonar Control Tower, Smart Navigator, or comparable supply chain platforms. APICS CSCP or equivalent supply chain operations certification. Travel Required Yes — up to 15% Physical Capabilities This position is considered sedentary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and arms, and communicate verbally and in writing. The employee may occasionally lift and/or move up to 10 pounds. Please note: There is no relocation or immigration assistance associated with this opening. Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment. 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