Office Manager

Job Description

Job Description

We are looking for a proactive Office Manager to support daily front desk and administrative operations for a growing team in Illinois. This contract-to-permanent position is ideal for someone who enjoys a busy workplace, delivers excellent customer service, and keeps office workflows running smoothly. The role offers the chance to contribute in a visible way while helping maintain an organized, responsive, and efficient office environment.

Responsibilities:
• Welcome callers and visitors with a courteous approach, responding to inquiries and directing requests efficiently.
• Manage customer intake by collecting details accurately and ensuring information is properly documented.
• Coordinate calendars, appointments, and scheduling needs to keep daily activities organized and on track.
• Maintain a tidy and well-ordered front office that supports a positive experience for clients and staff.
• Provide administrative support across routine office functions, including filing, data handling, and general coordination.
• Follow up with customers to confirm requests are addressed and communication remains timely and clear.
• Scan paper records and organize digital documentation to support ongoing record management efforts.
• Maintain electronic files with accuracy and consistency so information is easy to retrieve when needed.
• Assist with additional projects and office tasks as business demands shift and priorities evolve.• At least 2 years of experience in office administration, front desk support, customer service, or a similar role.
• Strong working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams.
• Clear verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Strong organizational skills and attention to detail in a fast-paced environment with competing priorities.
• Ability to work independently, manage follow-through, and take ownership of day-to-day responsibilities.
• Comfort using electronic file systems and learning new tools or software quickly.
• Prior experience in a small or expanding business environment is preferred.
• Exposure to printing, signage, graphics, estimating, order entry, or Adobe Illustrator is a plus.