Office Coordinator

Job Title

Enters patient information, account charges, and completes insurance authorizations. Assists customers, vendors and other visitors to the Home Care Department. Answers incoming phone calls and greets visitors to department in a timely manner. Provides general clerical support including distribution of materials, filing, faxing, and copying.

Minimum Qualifications

Work Experience

Previous administrative support experience preferred.

Previous healthcare experience preferred.

Education

High school diploma or equivalent preferred.

Certifications/Licensure

None required.

Job Specific Performance Standards

The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.

• Performs registration and billing data entry for patient accounts.
• Reviews completed reports and billing forms for medical necessity compliance, authorizations, etc.
• Provides information to departmental employees, Commonwealth Financial Management and customers to assist in processing patient accounts. Obtains additional information and authorizations as needed.
• Answers incoming phone calls and greets visitors to department within a timely fashion. Determines nature of call/visit and provides appropriate response, guidance. Refers more complex issues appropriately. Takes messages and/or refers visitor/caller to appropriate person.
• Provides general clerical support to include distribution of materials, filing, faxing, and copying. Assists with department/corporate projects.