IT Infrastructure and Virtualization Specialist, Bureau of IT Infrastructure and Support Services

Job Description The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks an IT Infrastructure and Virtualization Specialist to join its award-winning, innovative technology team in revolutionizing public health IT. The successful candidate will play a critical role in coordinating remediation activities, managing our VMware and Citrix infrastructure, and supporting our IT Security and Operations teams. This role involves working closely with junior team members, desktop technicians, server administrators, and development staff to ensure the seamless operation of our IT environment.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Remediation Coordination: Plan and coordinate remediation activities with IT Security, junior team members, desktop technicians, server administrators, and development staff. VMware Infrastructure Management: Support and maintain existing vSphere 7, NSX-T 3.2 and above infrastructure, including vSphere Replication, Site Recovery Manager, Aria Operations, Aria Operations for Logs, Aria Operations for Networks, vSAN, vCenter HA, vSphere HA, DRS and licensing. Manage NSX-T DFW enforcing security policies across virtualized workloads and east-west traffic flows. Administration and management of Avi Load Balancer. Provision new virtual machines (VMs) as needed to support production, disaster recovery, and development environments, including Staging, FIT, QA, and development. Automate processes using scripts whenever possible. Monitor Virtual IT environments to ensure optimal operation and efficiency.

• Collaborate with the Business Continuity team to leverage the VMware environment for disaster recovery purposes.
• Administer Aria Operations for Logs infrastructure alerting and events platform, as well as the Aria Operations to manage performance, capacity, and configuration of the infrastructure, taking action on recommended adjustments and resizing efforts.

Citrix Administration and Support:

• Analyze, support, and administer existing Windows-based systems and provide troubleshooting strategies.
• Analyze, support, administer and troubleshoot Microsoft Remote Desktop Services, Citrix XenApp / Virtual Apps, and Citrix Netscaler.
• Analyze, support, administer and troubleshoot user profiles running on SMB, Netapp shares, user profile disks, and roaming profiles.
• Support security hardening of Microsoft Operating Systems and Remote Desktop Services, Citrix XenApp / Virtual Apps, and Citrix NetScaler for use in multi-user environment.
• Recommend RDS/Citrix setting changes to group policy objects within Active Directory.

Windows Server Management: - Collaborate with different teams to address issues related to both virtual and non-virtual Windows Server environments (2008 R2 and above). Network Operations Collaboration: - Work with Network Operations to plan and implement infrastructure that supports a Software Defined Network environment and to resolve network-related issues as needed. Documentation: - Create and update documentation related to the environment and Standard Operating Procedures (SOPs). Security Compliance: - Work with NYC Cyber Command, NYC Office of Technology and Innovation (OTI), and DOHMH's IT Information Security Office to ensure that all virtual environments are properly patched and maintained to mitigate potential vulnerabilities. Linux Server Management: Manage and support Agency Linux servers and appliances. On-Call Support: Provide weekend on-call support as required. Other Support: Diagnose and resolve end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, and network access, and provide support for computer and network problems beyond the knowledge of technical support staff/technicians.

PREFERRED SKILLS:

• 4+ years of VMware experience; VMware Certification required (VCP-DCV 2020 minimum).
• 4+ years with Microsoft Remote Desktop Services
• 4+ years with Citrix XenApp / Virtual Apps and NetScaler
• 4+ years with Linux Experience
• Experience with creating and troubleshooting Group Policies
• Experience with Microsoft Azure environment.
• Experience with all versions of Microsoft Windows Desktop, Server OS and AVD
• Experience with Microsoft Directory Services (LDAP, AD) enterprise-level Active Directory Multi-Domain environments.
• Experience with PowerCLI

Additional Skills: Experience with FSLogix Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (
• Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or View phone number on click.appcast.io.

IT INFRASTRUCTURE ENGINEER - 95714

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
3. Education and/or experience which is equivalent to "1" or "2" above.

Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Agency: DEPT OF HEALTH/MENTAL HYGIENE Job Category: Health Salary Band: $100,000 to $125,000 Compensation: USD 75000 - USD 115000