Regional Business Office Manager

Description

Wallick Mission : Opening doors to homes, opportunities, and hope. Wallick Values : Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:

• Care
• Character
• Collaboration

Position Summary : In accordance with Wallick Mission and Values, responsible for review and supervision of the Senior Living Business Office functions. Qualifications Required :

• Requires a bachelor’s degree or a combination of equivalent education and experience.
• 5 years of business office manager experience in a Senior living community
• Intermediate or advanced? knowledge of AR collection laws is required.
• Should possess intermediate knowledge of applicable rules and regulations governing senior living.
• Must possess proficiency in operating a computer.
• Must be intermediate to advance level in Excel.
• Knowledge of billing AL Waiver residents in Ohio is a plus
• Must be able to respond to inquiries from Senior Communities and co-workers.
• Must possess the ability to effectively present information to management.
• Must be able to travel to Senior Living Communities on a regular basis.
• Ability to make complex decisions requiring a high degree of judgment. Decisions affect the overall operation of Senior Communities.
• Strong Yardi knowledge and ability to effectively train others in the functions required of onsite BOM.
• Strong ability to lead self and others in training, problem solving, collections.

Licenses/Certifications/Registrations : N/A Functions and Responsibilities :

• Oversee company billing practices to ensure each Community billing all payors timely and accurately.
• Develop training plan and modules for new hires, develop training programs for existing BOM’s.
• Training new Office Mangers in all aspects of their responsibilities
• Work with Director of Finance to develop, implement and monitor financial assessment for all move-ins to ensure ability to pay.
• Manage process improvement and adherence to Company Policy for all aspects of the Senior Living Business Office function.
• Review all new move ins for billing accuracy in Yardi.
• Monitor AR collections for all Communities for the Resident Portion
• Develop and implement audit program in conjunction with Director of Finance to monitor compliance with Company Policy and State Regulations
• Serve as liaison between Communities and Corporate on AP issues and review AP before payments are scheduled.
• Serve as a liaison between outside Collection Firm and Community.
• Revamp/Oversee refund process to ensure they are being processed timely and accurately.
• Assist with onboarding and setup for all new Senior Living Communities.
• Assist in corporate and property budgeting process.
• Be a Yardi and Excel expert.
• Develop a “can-do” teamwork attitude for your team.
• Look for processes and areas of improvement.
• Set goals for yourself and the Community BOM’s
• Represent Senior Living as the Business Relationship Manager (BRM)
• Perform other related duties as assigned

Physical Demands: Position requires work to be performed in an office setting. Extensive use of a computer, Keyboard, and mouse; requires talking, seeing, and hearing. Must be able to work in a fast-paced environment. Work Environment : Work takes place in an office setting with moderate noise levels. Occasional travel may be required.