Account Director - Raleigh, NC

Attended, a Raleigh-based event planning and production company, seeks an awesome Account Director to join our growing team. As Account Director, you are a senior client services leader, one part strategist, one part relationship builder, and one part coach. You will own our most important client relationships, drive account growth, and ensure exceptional project delivery across the entire client services team. You are equally comfortable in an executive planning session and on a show floor, and you know how to grow accounts by delivering work worth growing. Position Overview For this role, you’ll need to live in or near Raleigh, NC, and be willing to work in our downtown office 3-5 days per week and have the ability to work from home 1-2 days per week. Responsibilities The Account Director will have the following responsibilities: Serve as the senior relationship holder for key accounts, building trusted partnerships with client stakeholders up to the executive level Own multi-year client agreements, including agency of record relationships, retainers, and statements of work, managing commitments, reporting, and reconciliation with discipline Lead annual business reviews and quarterly planning sessions that demonstrate value and set up renewal and expansion conversations Own account growth across your portfolio, identifying opportunities, shaping proposals and estimates, and managing the intake of new requests Take accountability for project delivery across the client services team, from a 40-person kickoff to a multi‑thousand‑person conference, ensuring every project is on time, on budget, and on brand Directly manage Account Managers, providing coaching, performance feedback, and professional development Mentor Event Coordinators and set the standard for client service and deliverable quality across the team Protect project margins by managing rate cards, expense markups, scope, and change orders Review and approve client‑facing deliverables, including proposals, SOWs, budgets, event plans, and change orders Partner with the leadership team on team capacity, staffing assignments, and process improvements across client services Serve as the escalation point for client concerns, resolving issues quickly and protecting the relationship Provide on‑site leadership for major events Support new business pursuits for new and existing clients Take initiative to handle other duties as they arise Preferred Qualifications 6-10 years of post‑collegiate experience in client management, ideally in an agency, events, or tech environment Experience owning and growing enterprise or key accounts, ideally under retainer or agency of record structures Experience managing or mentoring client‑facing team members A strong command of project financials, including budgets, margins, markups, and scope management Experience with large‑scale corporate events or conferences is a plus Bachelor's degree or equivalent experience What We Offer A culture built on showing up for each other, on‑site and off An office in Downtown Raleigh with all of the creature comforts within walking distance Fully paid parking pass Unlimited PTO Monthly cell phone reimbursement Employee medical insurance is fully paid by the company, with PPO and HSA options Dental, vision, and family medical coverage available Salary range: $90,000 to $95,000 annually How to Apply Email your resume to View email address on click.appcast.io with the subject line "Consider it handled". In the body of your email, answer these two questions in a short paragraph each: Tell us about an account you grew. Where did it start, what did you do, and where did it end up? Describe a moment when a project was heading off track with a client. What did you do, and what changed afterward? We read every application, and how you write matters to us as much as what you've done. #J-18808-Ljbffr Attended Events, LLC