Dispatch Manager

Dispatch Manager

We are seeking a motivated and experienced leader to join our team as a Dispatch Manager at SRM Concrete. This is an excellent opportunity for someone who thrives in a customer-focused, fast-paced environment and is ready to lead daily operations while ensuring exceptional service and efficiency.

The Dispatch Manager is responsible for overseeing the day-to-day dispatch operations at the plant, ensuring timely and accurate delivery of concrete while maintaining strong communication between customers, drivers, and plant personnel. This role plays a key part in driving customer satisfaction, operational efficiency, and team performance.

Key Responsibilities

• Lead, mentor, and support dispatch personnel and drivers, promoting a culture of safety, accountability, and teamwork.
• Oversee daily dispatch operations to ensure efficient scheduling and on-time delivery of concrete.
• Coordinate closely with plant managers, drivers, and sales teams to meet customer demands.
• Serve as the primary point of contact for customers, ensuring excellent service and resolving any delivery or scheduling issues.
• Monitor workloads, routes, and delivery schedules to maximize efficiency and productivity.
• Track and evaluate key performance metrics to improve operations and customer satisfaction.
• Ensure compliance with DOT regulations, safety standards, and company policies.
• Identify and implement process improvements to enhance dispatch operations.
• Conduct team meetings, training, and performance evaluations to support employee development.
• Maintain strong relationships with customers and internal teams.

Qualifications

• Proven leadership experience in dispatch, logistics, transportation, or a related field.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on continuous improvement.
• Proficiency in Microsoft Office and dispatch-related systems.
• Knowledge of DOT regulations and safety standards preferred.
• Ability to adapt quickly in a fast-paced environment.
• Willingness to complete SRM's pre-employment screenings.

About Us

SRM strives to be the largest, most profitable construction materials company in the country while maintaining a best-in-class culture.

SRM's 5 Principles of Service

Safety • Quality • Kindness • Cleanliness • Go-Getter

Why Join Us?

Growth: Opportunities for advancement in a growing company Work-Life Balance: Home daily Competitive Compensation: Hourly pay with bonus eligibility and annual raises

Exceptional Benefits:

• Medical, dental, and vision insurance
• Short-term & long-term disability and life insurance
• Paid holidays, PTO, and vacation programs
• 401(k) with weekly company match
• Family-oriented culture

Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours

Additional Requirements

Candidates must complete a pre-employment drug screen, physical, and background checks, including Clearinghouse and MVR reviews.

SRM is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.