Technical Customer Success Manager, AMER West

Technical Customer Success Manager, NA West Remote - US or Canada, Pacific or Mountain time zone | Quarterly Travel About Akuity With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps. Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more. The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises. Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things. The Opportunity As a Technical Customer Success Manager at Akuity you’ll work closely with customers to guide them through their Argo journey, drive adoption, and ensure they realize maximum value from Akuity’s platform. You’ll serve as a trusted advisor, helping customers achieve their business and technical goals while advocating for their needs internally. What You’ll Do - Manage a portfolio of strategic accounts with full responsibility across the customer lifecycle, from onboarding and adoption to renewal. - Build relationships with customers and serve as the trusted advisor to drive continued value from Akuity’s products and services. - Lead strategic meetings and Executive Business Reviews to share best practices and tactical recommendations. - Drive implementation and onboarding with a focus on accelerating time to value. - Develop, prepare, and nurture customers for advocacy and long-term partnership. - Work with customers to define and achieve business and technical goals, KPIs, and success metrics. - Partner with sales to drive renewals, expansions, and up-sell opportunities. - Advocate customer needs across product, engineering, marketing, and support teams.

- Manage accounts across different stages of the customer lifecycle. What We Look For Must Have - 2+ years of experience supporting customers in a Customer Success, Technical Account Management, or similar role. - Prior experience working with clients of all sizes. - Strong written and verbal communication skills, with the ability to explain technical concepts to both engineers and executives. - Self-starter with the ability to work independently in a remote environment. - Naturally curious, eager to learn and adapt in a fast-paced environment. - Willingness to travel as needed. Nice to Have - 5+ years overall experience in customer-facing roles. - Technical background, ideally with hands-on knowledge of Kubernetes. - Familiarity with DevOps, GitOps, or Cloud Native technologies. - Experience driving adoption, retention, and customer advocacy. - Up-to-date on the latest trends in the DevOps ecosystem. Why Akuity? At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users. Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another.