Accounts Receivable Clerk

Job Location: Main Work Location - Detroit, MI 48226 The Accounts Receivable Clerk supports the daily operations of the Club’s Accounts Receivable department while delivering exceptional service to members through phone, email, and in-person interactions. This role is responsible for maintaining accurate and efficient member account postings, handling frequent member inquiries, and processing checks received. Additional responsibilities include contacting members with past‑due accounts, sending past‑due communications via email and US mail, preparing account aging reports for the Assistant Controller and Controller, and communicating collection efforts. The Accounts Receivable Clerk also assists with debt reconciliations, write-offs, and responding to collection agency inquiries. This position reports directly to the Assistant Controller. Duties and Responsibilities Deliver outstanding member care through professional and courteous communication via phone, email, and face-to-face interactions. Maintain a high level of contact with members to address inquiries, resolve billing questions, and provide account-related assistance. Process daily check payments accurately and efficiently. Prepare delinquency and aging reports, notifying members of aged accounts. Resolve member queries and billing issues through communication via phone, email, mail, or in person. Maintain and distribute lists of suspended and posted accounts. Generate and send monthly past‑due notices to members via mail and email. Engage with members in past‑due status to facilitate account resolution. Process account billings and adjustments as needed. Set up special billing accounts and ACH auto payments for members. Deposit manual checks at the bank on a weekly basis. Assist with monthly reconciliations of intraclub accounts as necessary. Support other projects and/or duties as needed within the Accounting Department. Qualifications Highly motivated, detail-oriented, and disciplined individual with the ability to work independently in a high-volume environment, ensuring timely and accurate results. Exceptional customer service skills aligned with the DAC’s standards of being Considered, Refined, and Distinguished. Outstanding listening, written, verbal, and interpersonal communication skills, demonstrated through effective handling of high-volume phone calls and other member interactions. Proven success in engaging with valued club members and employees at all levels with professionalism and respect. Strong organizational skills, with the ability to manage multiple priorities and meet deadlines consistently. Demonstrates poise, composure, and confidence when addressing stressful or high-pressure situations. Collaborative team player who shows commitment and dependability. Advanced proficiency in Microsoft Office applications, including Excel and Word. Familiarity with Northstar Accounting software or similar platforms is a plus. Education and Experience Minimum 3 years work experience in accounts receivable or related field. Understanding of proper accounting treatment for accounts receivable transactions and activities. Associate degree in finance/accounting or equivalent directly related experience preferred. High school diploma required, college courses in accounting preferred. Physical Requirements Sitting: Ability to sit for extended periods while performing computer-based tasks or communicating with members. Standing and Walking: Occasional standing and walking to deliver documents, retrieve files, or perform other office-related tasks. Lifting and Carrying: Ability to lift and carry items such as files, reports, or boxes weighing up to 20 pounds. Manual Dexterity: Proficient use of hands for typing, using a calculator, and handling documents. Vision: Adequate visual ability to read computer screens, printed materials, and handwritten documents. Hearing and Speaking: Clear communication skills for phone calls and in-person interactions, with the ability to listen and respond effectively. Reaching and Bending: Occasional reaching or bending to access files or office supplies. Mobility: Ability to move around the office environment as needed, including climbing stairs if required. #J-18808-Ljbffr