Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Kansas City, MO vacancy

Tier-1 IT Help Desk Specialist - Evening/Weekend Shifts
Via Logic LLC is seeking a Help Desk Support Representative in Kansas City, Missouri, responsible for providing tier 1 IT support for the Navy and Marine Corps' extensive IT network. The ideal candidate will have a high school diploma, relevant experience, and CompTIA Security+...
Suggested
Shift work
Weekend work
Afternoon shift
Via Logic LLC
Kansas City, MO
2 days ago
Service Desk Technician (Tier 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Kansas City, MO
5 days ago
Help Desk Technician - IT Support (Tier 1)
$36k - $50k
A leading music retailer located in Kansas City is seeking an IT Support Technician Level 1 to join their Help Desk & End User Support Team. This position is focused on providing front-line support for IT-related issues, troubleshooting technical problems, and ensuring...
Suggested
The Guitar Center Company
Kansas City, MO
1 day ago
Level 1 Support Technician
...beneath you here — it's literally step one... We're looking for a Tier 1 Help Desk Specialist who combines a great attitude with a genuine... ...their technology running smoothly. They are a growing Managed Services Provider known for their responsive, people-first approach to...
Suggested
Work at office
Remote work
Work from home
Monday to Friday
DistantJob
Kansas City, MO
1 day ago
Service Desk Technician
...Description Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You... ...either a more senior IT Service Desk level or tier 2 support. Create, modify and/or... ...High school diploma or equivalent. Up to 1-year help desk related experience....
Suggested
Work at office
Advantage Tech
Olathe, KS
a month ago
Service Desk Technician
...Responsibilities: Escalate problems to higher tier groups or supervisor as required.... ...track, and document problem solving steps in service desk software through final resolution.... ...candidate that you refer us to then you can be eligible for a $1,000 referral check!...
Hourly pay
Temporary work
Casual work
Work at office
Local area
Remote work
Night shift
Weekend work
Eliassen Group
Overland Park, KS
19 days ago
Tier 2 IT Support Specialist
...TKC Holdings, Inc., comprising Trinity Services Group, Keefe Group, and Courtesy Products, seeks an IT Support Analyst - Tier 2 to deliver excellent customer service and... ...You will work with onsite and third-party technicians, participate in on-call rotations, and document...
Keefe Group
Kansas City, MO
5 days ago
Help Desk Specialist - Tier II
...nation's leading law firms, has an immediate opening for a Help Desk Specialist - Tier II in our Kansas City, MO location. The Help Desk... ...support is delivered across the firm. Lathrop GPM is a full-service, Am Law 200 law firm with offices in Boston, Chicago, Dallas...
Work at office
Immediate start
Remote work
Shift work
Night shift
Weekend work
3 days per week
Lathrop GPM LLP
Kansas City, MO
5 days ago
Senior Help Desk Specialist (Tier II) - Hybrid IT Support
Lathrop GPM LLP in Kansas City, MO is seeking a Help Desk Specialist - Tier II to resolve complex technical issues, support attorneys and staff... ...3 years of technical support experience, strong customer service, and familiarity with Windows, Azure, Active Directory, and...
Lathrop GPM LLP
Kansas City, MO
5 days ago
Tier II Computer Network & Data Center Specialist
White Pine Innovations, part of the Seneca Nation Group, seeks a Computer Network Support Specialist (Tier 1) to support a government client in Kansas City, MO. The role involves data center IT support in a 24x7 environment and second-tier assistance for servers, mainframe...
Socket.dev
Kansas City, MO
4 days ago
Technical Support Specialist
...support. Provides 1st and 2nd Tier technical support to end... ...A.) in Computer Science and 1-2 years related experience preferred... ...degree.Experience as a PC Technician / Help Desk Technician, Preferred.Other Skills... ...high-level customer service and the ability to work in a...
Full time
Work at office
Monday to Friday
Weekend work
Afternoon shift
BioIVT
Kansas City, KS
5 days ago
Help Desk Technician - FWS
...Description: Reports to Help Desk Manager / Director of Technology... ...all system users by providing Tier I and Tier II technical support... ...while providing excellent customer service. ESSENTIAL FUNCTIONS To... ...with God Minimum of one (1) year experience in the field...
Hourly pay
Work at office
Remote work
Midwestern Baptist Theological Seminary I
Kansas City, MO
20 days ago
Help Desk Specialist I
...Solutions is recruiting for a Help Desk Specialist I to support the EPA... ...Information Technology Support Services Region 7 contract in Lenexa,... ...position focuses primarily on Tier I service desk and deskside support... .... Required Qualifications 1+ years of experience supporting...
Contract work
Temporary work
Local area
Remote work
LinTech Global, a Dexian company
Lenexa, KS
4 days ago
Technical Support Specialist
$22 - $30 per hour
...6-month contract Pay Rate: $22/hr to $30/hr Must Haves 1-2 years of software support/help desk experience POS support experience Experience using ticketing... ...a team Plusses Day-to-Day Insight Global is seeking a Tier I Support Specialist to work for one of our customers in...
Contract work
Work at office
Remote work
3 days per week
Insight Global
Kansas City, MO
1 day ago
Service Desk Technician 3
$22 - $25 per hour
...Job Description LRS Consulting Services is seeking a Support Services Technician for an exciting contract to hire opportunity... ...management database and help desk systems) to proactively support office... ...access Minimum Requirements: ~1+ years of experience in MS Windows...
Hourly pay
Contract work
Live in
Remote work
Work from home
Levi, Ray, & Shoup, Inc.
Kansas City, KS
4 days ago
Tier 2 IT Support Engineer - Desktop & Field
...Waste Management) is seeking an experienced IT Support Specialist to configure and install software for end-user computing, providing Tier 2 technical support and guidance to market users. The role requires collaboration with IT teams and external vendors to resolve...
Socket
Kansas City, KS
1 day ago
Business Applications Analyst
...Dynamics CRM Support and Enhancements Provide Tier 2 support for Dynamics 365 CRM, including... ...planning. Qualifications REQUIRED 1 to 3 years of experience supporting business... ...technologies. Exposure to Azure AI services, Azure AI Foundry, Document Intelligence,...
Lockton
Overland Park, KS
4 days ago
Technical Support Specialist - Tier II, Radius Mapping
$75k - $85k
...KPI and critical Technical Support SLAs (CSAT, Time to Resolution, First Response, etc.). Solid understanding of Cloud Software-as-a-Service (SaaS) offerings, enterprise software, and data analytics. Hands-on technical skills with the curiosity to learn products, work...
Shift work
Weekend work
Afternoon shift
Motorola Solutions
Kansas City, MO
3 days ago
Support Analyst
...to serve as the first point of contact for our associates’ technology needs. In this role, you will own the full lifecycle of Tier 1 help desk requests while also taking on hands‑on responsibilities that keep our offices running smoothly - from configuring laptops and...
Work at office
Afternoon shift
Novation iQ
Kansas City, MO
1 day ago
Enterprise Help Desk Specialist
$55k - $65k
...Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a... ...the ESD Representative include: Provide Tier 1/Tier 2 help desk support for desktops,... ...IT Support Specialist, Desktop Support Technician, Technical Support Analyst, Service Desk...
Work at office
Worldwide
Zachary Piper Solutions
Kansas City, MO
3 days ago
Help Desk Specialist
$50k - $60k
...Solutions is looking for an Help Desk Specialist to join a large... ...operations in support of the Enterprise Service Desk. Execute scripts and... ...of the Help Desk Specialist : 1+ years of IT experience... ...troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier...
Full time
Work at office
Worldwide
Zachary Piper Solutions
Kansas City, MO
1 day ago
Server & VMware Administrator — Tier II Support & DR Readiness
Spire Inc. seeks a Server Administrator to manage server environments, AD, and Office 365, delivering Tier II support and participating in disaster recovery. You will monitor backups, manage server configurations, and collaborate with patching and data center teams to...
Work at office
Spire Inc
Kansas City, MO
2 days ago
Field Technician Level 1
...Field Technician Level 1 - Job Description Position involves performing basic, often supervised, installation and maintenance tasks in telecommunications central offices, focusing on the physical aspects like running cables, racking equipment, and initial site preparation...
ADEX
Kansas City, KS
3 days ago
Junior IT Support Specialist / Help Desk Tech
$40k - $60k
...equivalent is required. - At least 1 year of IT support... ...Responsibilities We provide Tier 1 and light Tier 2 support for... ...responsibilities. Company We are a Managed Services Provider offering a full-time... ...IT Support Specialist / Help Desk Technician role based in our Lenexa, KS...
Hourly pay
Full time
Temporary work
Internship
Work at office
Local area
Remote work
Monday to Friday
nXio
Lenexa, KS
1 day ago
IT Technician: Elevate End-User Support & Security
A financial services company in Overland Park is seeking an IT Technician to provide responsive technical support and ensure the reliability of end-user systems. The ideal candidate will deliver Tier 1-2 support, manage user accounts, and maintain IT security. Applicants...
Prime Capital Financial
Overland Park, KS
2 days ago
District IT Desktop Support Technician & Lab Setup
Independence School District is seeking a Technology Support Technician to assist district staff with Tier 1 and Tier 2 support for desktop computers, applications, and related technology. The role includes installation, testing, maintenance, and training across district...
Independence School District
Independence, MO
5 days ago
IT Support Analyst: First‑Line Help Desk & Tech Ops
NovationIQ in Kansas City is seeking a motivated Support Analyst to handle Tier 1 help desk requests and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing meeting support, and maintaining device inventory...
Casual work
NovationIQ
Kansas City, MO
1 day ago
Field Service Representative (2nd shift) -- North Kansas City, MO 1
$21 - $23 per hour
Field Service Representative (2nd shift) -- North Kansas City, MO 1 Location: Kansas City (USA), Missouri, US - United States What moves you? Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills...
Local area
Worldwide
Shift work
Night shift
Afternoon shift
Arjo Italia S.p.A.
Kansas City, MO
2 days ago
Computer Network Support Specialist
...across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised... ...is seeking a Computer Network Support Specialist (Tier 1) to support our government client in Kansas City, MO. The Computer...
Flexible hours
Shift work
Seneca Holdings
Kansas City, MO
5 days ago
Service Desk Manager
$92k - $96k
Information Technology Opportunity: Service Desk Manager iSuite L.L.C. is... ...ServiceDesk Analysts, and any Tier 2 support staff; own hiring, onboarding... ...; lead regular team meetings, 1:1s, and performance reviews... ...satisfaction, and a multi‑technician team Strong working knowledge...
Contract work
Work at office
Remote work
iSuite
Kansas City, MO
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!