Front Desk Receptionist

Your Mission: At Garces, Grabler & LeBrocq, we’re not just a law firm—we’re a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You’ll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us. This is your chance to be the first impression—warm, helpful, and proactive. What You’ll Do: • Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential. • Conduct detailed intake interviews and determine the best course of action—internal referral or external resource. • Enter new client leads into our case management system (Smart Advocate) and follow up with precision. • Organize, upload, and manage client documents and legal files. • Schedule appointments and coordinate logistics with our Investigators and Car Service providers. • Translate documents and conversations for Spanish-speaking clients and internal team members. • Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency. • Assist with denial disputes and client support tasks as needed. • Represent our values and mission with professionalism, empathy, and a positive attitude. What You Bring: • Bilingual fluency in Spanish & English (required). • 1+ year of experience in customer service, sales, healthcare, or legal assistance. • Stellar communication skills and active listening ability. • Organizational superpowers and laser-sharp attention to detail. • Tech-savvy—proficient in Microsoft Office and comfortable with case management systems (Smart Advocate a plus!). • Professional presence and a people-first mindset. • Ability to adapt quickly and juggle multiple priorities with grace. • A strong understanding of—or interest in—personal injury and medical/legal services. Requirements: • High School Diploma or GED • Ability to sit for long periods and occasionally lift up to 15 lbs • Must be available for in-person work and occasional travel to other GGL locations • Flexibility for occasional weekend availability or overtime Perks & Benefits: • Competitive Pay + Bonus Opportunities • 401(k) + Matching • Health, Dental, Vision, Life Insurance • Flexible Spending & Health Savings Accounts • Paid Time Off & Holidays • Employee Discounts & Assistance Program • Fun firm culture: Birthday lunches, holiday parties, summer picnics , and more! • Access to NJ Devils & Rutgers game tickets Ready to Join the GGL Team? Be part of something bigger. If you're ready to make an impact and grow with a respected NJ law firm, apply now! Responsibilities: • Assist with other administrative tasks, such as data entry, copying, filing etc. • Plan for company trips and outings and provide itineraries to ensure off-site activities are a success • Handle deliveries and manage incoming and outgoing mail • Make appointments for employees and ensure the calendar is current and correct • Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information Qualifications: • Has previous experience with word processing programs and basic computer skills • 1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred • Has experience answering telephone calls and troubleshooting stressful situations • High school diploma, G.E.D. or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Bilingual, English - Spanish Compensation: $45,000 - $50,000 yearly • Compensation: $45,000-$50,000 per year Garces, Grabler & LeBrocq