AI Account Strategist

AI Account Strategist

We're looking for an AI Account Strategist to lead implementation and long-term success for a portfolio of brand partners. You'll help them integrate AI across social, support, creator, and content workflows and ensure they realize sustained, expanding value from our platform.

This is a high-impact, hybrid role at the intersection of AI innovation and brand strategy. You'll be a trusted advisor and execution partner for brand stakeholders adopting AI-native workflows for the first time.

What You'll Be Doing

• Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
• Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
• Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
• Monitor usage trends, surface insights, and ensure long-term health and retention
• Capture and relay structured product feedback to design and engineering
• Build internal onboarding tools, case studies, and best practices to scale customer adoption

What We're Looking For

• 3+ years in customer success, partnerships, or brand-side digital leadership roles, especially at high-growth startups or AI-enabled companies
• Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS-side experience
• Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
• Strong written and verbal communicator who thrives in a fast-paced, high-context environment
• Proven track record of performance and initiative; multiple promotions or cross-functional project ownership
• MBA preferred

Bonus Points

• Experience onboarding SaaS or AI tools into brand organizations
• Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
• Exposure to customer training, onboarding documentation, or success enablement
• Background supporting DTC, beauty, or wellness brands

What We Offer

• Competitive compensation and early equity
• Health, vision, and dental benefits + 401(k) match
• Clear career growth opportunities as the company scales
• Free lunch in the heart of University Ave. in Palo Alto
• Deep exposure to cutting-edge AI tooling and the opportunity to shape how brands use it
• A collaborative, ambitious team defining a new category of AI-native marketing infrastructure