Collections and Accounts Receivable Specialist

Collections and Accounts Receivable Specialist

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op is seeking a Collections and Accounts Receivable Specialist to join the accounting team.

Position Overview

The Collections and Accounts Receivable Specialist is responsible for managing customer collections activities, supporting customer billing and account maintenance processes, coordinating dispute resolution, and assisting with the effective management of accounts receivable balances. This role serves as a primary customer contact regarding outstanding invoices, payment inquiries, account updates, and billing-related questions. The position is very collaborative with business partners.

Non-Exempt/Hourly position (First Shift, Monday through Friday)

Hybrid Position (3 days in the office, 2 days remote)

Great Benefits! Medical, Dental, Vision, Free Lunch on Wednesday, Retirement, Vacation, and much more.

Key Responsibilities

• Contact customers regarding past due balances through phone calls, email communications, and account reviews.
• Monitor aging reports and follow up on delinquent accounts.
• Escalate accounts presenting elevated collection risk or unresolved payment issues to leaders.
• Document in writing customer communications.
• Support monthly accounts receivable review meetings by providing account status information.
• Assist customers with billing and invoice-related questions.
• Support resolution of customer disputes by collaborating with teams across the organization.
• Review accounts receivable payment applications and identify discrepancies.
• Process customer refunds for deposits and overpayments.
• Review membership refund and patronage payments to ensure customers are in good standing.
• Assist with customer credit application requests and maintain customer files.

Operational Support

• Monitor automated customer maintenance reports and coordinate necessary updates.
• Monitor returned ACH payment notifications and coordinate follow-up actions.
• Support internal and external audit requests through timely preparation of documentation and supporting records.
• Participate in team meetings, training sessions, and one-on-one development discussions.
• Provide backup support for accounts receivable activities, including customer payment inquiries, invoice research, account reconciliation items, cash application, and billing-related follow-up
• Perform other duties as assigned.

Required Education, Experience, and Skills

• Associate's degree required in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 4 years of collections, accounts receivable, accounting, or customer service experience preferred.
• Experience in collections software such as Paystand and NetSuite preferred.
• Ability to manage and collect on a large volume of accounts and frequent communication with business partners.
• Strong customer service and relationship management skills.
• Decision making ability to place sales orders on hold which can impact delivery orders.
• Excellent verbal and written communication skills.
• Ability to handle difficult collection conversations professionally and understand the impact of the conversation.
• Strong problem-solving and investigative abilities.
• Ability to meet deadlines for multiple priorities in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Ability to handle difficult collection conversations with business owners & their teams professionally.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.

Key Contacts and Interfaces

• Controller
• SVP Finance, Accounting & Treasury
• CFO
• Concept VPs
• Functional leaders from all departments
• Customers and internal partners