Registered Nurse RN Operations Support Specialist NICU

Neonatal Intensive Care Unit (NICU) RN Operations Support Specialist

Join our 20 bed level IIIA Neonatal Intensive Care Unit (NICU) at Banner Estrella Medical Center that delivers professional and compassionate care to families in the Phoenix community. The NICU is part of the Women & Infant Services Department which has been recognized numerous times over the past few years as a Patient Experience Top Performer. Our highly skilled team includes experienced bedside registered nurses, licensed nursing assistants, Neonatologists, NNP, Respiratory Therapist, development specialist, Speech Therapists and IBCLC certified lactation consultants that care for the patient population. If you are a nursing leader who loves neonatal care and can provide an excellent patient experience at every touch point, there is no better time than now to be a part of our team.

As the RN Operations Support Specialist for Neonatal ICU you will have the opportunity to primarily support the L&D onboarding and orientation oversight. You will also support WIS overall staff clinical development, clinical specialty skills pathway, quality care, risk management, safety and nursing standards, and lead department clinical practice implementation. You will be working alongside a team of dedicated leaders and associates with expertise in evidenced based patient and family centered care. Our talented team drives high clinical outcomes, excellent experience, and effective resource utilization.

*Previous Newborn/NICU experience is require for this role*

This is a full time VARIED position that will support both DAY and NIGHT shift.

Your pay and benefits are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Estrella Medical Center is a 353-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY This position is responsible for supporting nurse leadership in the planning, development and execution of facility education for clinicians, supporting the on-boarding and orientation of newly hired registered nurses, career development and effective internal clinical communications. This role performs under the guidance and direction of the chief nursing officer or designee and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/unit/department policy/procedures and standards of care. This position coordinates oversight of quality, risk management, safety and nursing standards and is a role model and resource person for providing quality patient care and maintaining clinical competency within the facility/unit/department; collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired nurses (this includes supporting programs and communication within the facility); develops and coordinates system and facility initiatives to promote clinical career development and lateral nurse pathways and may lead and implement facility clinical initiatives. This position contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, safe care; and actively participates in the improvement of national nursing quality indicators and outcomes, such activities may include participating in professional organizations.

CORE FUNCTIONS 1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job's function. 2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others. 3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians. 4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS Must possess knowledge of healthcare as normally obtained through the completion of a Associates degree. Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice. Requires a minimum of one year experience in an acute care hospital setting. Minimal experience, typically gained through 0-2 years relevant experience.

PREFERRED QUALIFICATIONS Bachelors degree is nursing preferred. Additional related education and/or experience preferred.