Strategic Partner to the COO

Job Description

Job Description

Description:

Strategic Partner to the COO

Organization: Music Serving the Word Ministries (MSW)

Location: Ravenscroft - 8445 E Hartford Dr, Scottsdale, AZ 85255

Job Type: Full-Time

Commute Style: Onsite

About MSW Ministries & Ravenscroft

Music Serving the Word exists for God. Our mission is to worship Him in spirit and in truth, using the gifts He’s given us to engage\ with our community and impact lives for the sake of His Kingdom. In doing so, we aim to spark human flourishing—bringing life, purpose, and hope to everyone we encounter.

MSW team members strive to put their gifts and talents at the service of God in everything they do. MSW’s staff is a group of committed believers who pray with and for each other.

Since opening in October 2021, our venue, the Ravenscroft, has featured dozens of world-renowned jazz artists in Ravenscroft Hall and Jazzbird Lounge and hosted thousands of jazz and music fans in unforgettable concert experiences. Resounding architecture, design, technology and artistic excellence are what make experiences at Ravenscroft unparalleled.

Position Summary

The Strategic Partner to the COO will play a vital role, reporting directly to the COO, ensuring organizational priorities are translated into action. This role combines executive support, project management, cross-functional leadership, communication, and operational excellence to help the COO maximize effectiveness across the organization.

The ideal candidate is highly organized, proactive, emotionally intelligent, and capable of managing multiple complex initiatives while maintaining discretion and professionalism.

Responsibilities

Strategic Project Leadership

• Manage high-priority organizational initiatives from planning through execution.
• Track milestones, deadlines, dependencies, and deliverables.
• Coordinate cross-departmental projects and ensure accountability.
• Prepare status reports and identify potential risks before they become problems.
• Drive execution on strategic priorities established by executive leadership.

Executive Support

• Manage and prioritize the COO’s commitments and follow-up items.
• Prepare agendas, briefing documents, presentations, and meeting materials.
• Attend meetings, capture action items, and ensure completion.
• Draft communications, reports, and executive correspondence.
• Serve as an extension of the COO when appropriate.

Leadership & Organizational Coordination

• Coordinate initiatives between departments.
• Help facilitate leadership meetings and ensure decisions are implemented.
• Improve communication flow across teams.
• Identify operational bottlenecks and recommend improvements.
• Build systems that improve organizational efficiency.
• Work with the COO to develop leadership development which will include leadership:
  • Resources
  • Toolkits
  • Training
  • Book Reviews
  • Podcast support (scheduling of guests, bio prep, etc.)

Operational Excellence

• Develop and maintain project tracking systems.
• Create dashboards and reporting mechanisms for key initiatives.
• Document processes and standard operating procedures.
• Monitor organizational priorities and ensure timely follow-through.
• Support change management initiatives.

Administrative Management

• Coordinate calendars and major meetings.
• Organize travel and event logistics when needed.
• Maintain confidential files and documentation.
• Assist with executive presentations, and special projects.
• Handle other administrative responsibilities that free the COO to focus on strategic leadership.

Experience/Skills

Required:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in operations, project management, administration, consulting, or executive support.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities with minimal supervision.
• High degree of professionalism and confidentiality.
• Advanced proficiency with Microsoft 365 and collaboration tools.

Preferred:

• Experience supporting C-suite executives.
• Background in nonprofit or mission-driven organizations.
• Experience with project management platforms and process improvement.
• Strong facilitation and meeting management skills.
• Familiarity with budgeting and operational planning.

Core Competencies:

• Extreme ownership
• Sound judgment and discretion
• Initiative and proactive problem-solving
• Attention to detail
• Strategic thinking
• Adaptability
• Relationship building
• Clear communication
• Ability to influence without direct authority
• Calm under pressure

Success Metrics

Within the first year, the Strategic Partner to the COO will:

• Increase on-time completion of strategic initiatives.
• Ensure Operation meetings consistently produce documented action items and follow-through.
• Improve cross-functional communication and coordination.
• Reduce administrative burden on the COO.
• Establish effective project tracking and reporting systems.
• Anticipate needs and solve problems before they escalate.

Pay & Benefits Summary

• Full Time Salaried position
• Medical, Dental and Vision Coverage
• 401(k) with Employer Contribution Match 
• Paid Time Off

Disclaimer:

• Upon completion of the interview process, qualified and selected candidates may receive an offer of employment. 
• All applicants will be required to pass a background check as part of the hiring process. Job offer is contingent upon successful results.