Fire Alarm Oper I

Job Title

Dispatcher

Job Description

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system including a Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide dispatcher services and information to the public. Receives calls, interrogates callers, records information, and documents the nature of the call, location and time of call, description of emergency, and the phone number of the caller. Evaluates incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions. Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents. Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene. Advises Fire Service personnel and the general public of Memphis Fire Department's procedures, resources, and legal restrictions and dispatches appropriate personnel to incidents by radio transmission. Monitors and responds to radio transmissions to maintain current status of Fire Services personnel. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.

Responsibilities

1. Performs additional functions (essential or otherwise) which may be assigned. Must attend a 24-hour training course and pass a written exam to obtain certification as an Emergency Medical Dispatcher within three (3) months of employment unless already certified as an Emergency Medical Dispatcher. Must maintain certification by maintaining CPR certification, attending 24 hours of in-service continued dispatch education classes and pass a written exam every two (2) years, according to the International Academy of Emergency Dispatch (IAED) standards, as a condition of continued employment.

Qualifications

TYPICAL PHYSICAL DEMANDS Requires the ability to communicate clearly both verbally and in writing to effectively obtain and record information from callers. Requires the ability to perform multiple tasks simultaneously, including operation of a telephone switchboard, TTY/TDD telecommunications system for the speech and hearing impaired, CAD system, radio console, paging system, video monitor and receiver, and power-fail transfer system to review information and monitor emergency events and the status of emergency units. Requires the ability to sit for extended periods of time. TYPICAL WORKING CONDITIONS Must be willing to work various shifts, holidays, weekends, and rotate days off. The dispatch area is a highly secured, enclosed area. Incumbents must remain at their assigned workstation for the duration of the shift and are not allowed to leave their station without a backup dispatcher and/or notifying a superior. Background noise from other calls may be distracting. Incumbents must also work with personnel from other Fire Division service centers. High school graduate or equivalent and must be able to type at least 35 words per minute and successfully complete a battery of job-related tests as designated by Human Resources, in addition to a structured interview, an extensive background investigation, and a comprehensive medical examination. Knowledge of the Memphis geographical area, training and/or experience working with computers, and CPR certification preferred.