TS Clearance Defense Support Lead (24/7, Tier 1-3)
Dovel Technologies
Guidehouse is seeking a Customer Support Specialist Lead to oversee 24/7/365 support operations across Tier 1–3 services. You will manage SOPs, knowledge base content, and customer journey artifacts while analyzing service metrics to drive improvements and oversee escalations and SLAs. This role requires a top secret clearance and leadership of distributed teams during high-pressure situations. The ideal candidate has a Bachelor’s degree and 12+ years of experience in customer support or related #J-18808-Ljbffr Dovel Technologies
Vacancy posted 2 days ago
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