Multi Media Specialist

Job Description

Job Description

Position Summary:

The Multimedia Specialist is responsible for managing and executing Close to Home's marketing and communications messaging and platforms, both internal and external. The specialist develops creative content and strategies to effectively represent our mission, vision, and brand.

 

This job might be for you if you are:

• Passionate about ending homelessness and committed to Close to Home's mission of ensuring everyone has a place to call home.
• A self-starter who uses creative thinking in your daily work.
• A team player with a positive attitude, drive to succeed, and focus on continuous improvement.
• Experienced in social media management, webpage maintenance, and graphic design.
• Commitment to maintaining high standards of quality and accuracy.
• Successful in handling multiple projects in a fast-paced

 

Position Details:

The Multimedia Specialist is a regular, full-time, non-exempt, benefits-eligible position. The annual salary range is $60,000 - $66,000, starting as soon as September 1, 2026. Close to Home staff have the option to work remotely, but regular in-person meetings and in-office days are required. A hybrid schedule must be approved by the Supervisor. The first month of employment is generally all office-based to assist with onboarding. Close to Home's main office is located at 4400 S. Piedras, Suite 129, San Antonio, TX 78228.

Essential Duties and Responsibilities:

• In coordination with Close to Home staff, develop and implement an integrated communications strategy aligned with organizational, mission, vision, core values, goals, and initiatives for Close to Home and the Alliance to House Everyone.
• Create, edit, and maintain content for all digital and physical communication channels, including the website, newsletters, social media, email campaigns, flyers, annual report, State of Homelessness Report, and press materials.

• Prepare print materials for events, including community events and resource tables, and staff speaking engagements.
• Maintain consistent organizational branding, messaging, tone and visual identity for Close to Home and the Alliance to House Everyone, including online presence and reputation.
• Support crisis and sensitive communications while protecting client dignity, confidentiality, and privacy.
• Tell compelling, trauma-informed, mission-centered stories that humanize homelessness and the impact of the Homeless Response System.

• Manage social media channels, editorial calendars, and digital communications.
• Monitor communications performance and prepare reports using relevant engagement and analytics metrics.
• Collaborate with development, programs, leadership, and committees to execute campaigns and events, including Billy Bundles, Point-in-Time Count, State of Homelessness, and Self-Care Expo.
• Manage communications projects, vendors, freelancers, photographers, and other external partners as needed.
• Occasionally support team members with grant applications, as directed.
• Participate in continuing education and training opportunities.
• Other duties as assigned by the Director of Communications & Development and senior leadership.

Education and Experience:

• Bachelor’s degree in Communications, Marketing, or similar field.

OR

• Two (2) to four (4) years of equivalent work experience in housing, homelessness, social services, communications, marketing, volunteer/donor relations, public relations, social media, grant writing, project management, or related industries.

Knowledge, Skills, and Abilities:

• Proficiency with Adobe Creative Cloud Suite, Microsoft Office Suite, and Canva.
• Proficiencywith social media platforms and website design.
• Proficiency in photography, photo/video editing, graphic design, writing, and web development.
• Excellent writing, presentation, communication, and interpersonal skills with the ability to interact at all levels of the organization.
• Strong attention to detail is required.
• Internally driven to achieve without external pressure.

• Desire to be a team player and take on challenges outside the scope of work.
• Ability to identify creative solutions, work independently with enthusiasm, and take the initiative to develop original content.
• Ability to work in a fast-paced environment where priorities may shift daily.
• Ability to maintain composure under deadlines.
• Ability to prioritize and plan work activities and use time efficiently to meet goals and objectives on time and at or under budget.
• Bilingual in English/Spanish preferred.

Current Full-Time Employee Benefits

• Medical, Dental, and Vision Insurance: Close to Home offers competitive health care coverage, including a $675 monthly employer contribution toward medical, dental, or vision premiums, as well as an additional $375 monthly employer contribution toward dependent coverage. Eligibility begins on the first of the month following the hire date.
• Disability and Life Insurance: Close to Home provides voluntary short-term disability insurance and employer-sponsored life insurance of $20,000, with additional insurance coverage available as employee-paid options.
• 403(b) Retirement Plan: Close to Home provides team members with a 403(b) Retirement Plan and an employer contribution match.
• Paid Holidays: Close to Home currently provides Team Members with 15 paid holidays each year, a week for winter break, and a floating holiday during your birthday month!
• Paid Time Off (PTO): Full-time employees begin accruing PTO immediately upon Accrual rates increase with years of service, and up to 160 hours can be rolled over year-to-year.
• Personal and Family Leave: Close to Home allows up to 12 weeks of personal or family leave in a rolling 12-month period, including eight weeks of paid leave after one year of employment.
• Flexibility: Close to Home offers employees the flexibility to work in-office or from home on a day-to-day basis. However, in-person meetings and on-site presentations are required. General Close to Home Office Hours of Operation are Monday - Friday, with start times ranging from 7:00a - 9:00a depending on employee availability and preference.

Vehicle/Licenses:

Must have daily use of a vehicle without prior notice. Must maintain current registration and automobile liability insurance in compliance with Texas Law that allows personal vehicle use for work purposes. Mileage reimbursement provided.

Physical Requirements:

Physical requirements include occasional lifting/carrying of 10 pounds, maneuvering in public spaces, visual acuity, speech and hearing, hand-eye coordination, and manual dexterity necessary to operate a computer keyboard and essential office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment or a field environment.

 

*THE PRESIDENT/CEO MUST APPROVE EXCEPTIONS TO THESE CRITERIA*

 

Our Values:

We are Empowering
Partners.
We see the potential in people, lead with trust, embrace differences, and elevate strengths.

 

We are Relentless Learners . We strive to be subject matter experts and recognize setbacks as opportunities for growth.

 

We are Resourceful Problem Solvers . We embrace optimism, innovation, and excellence as we face adversity and tackle problems.

 

We are Systems Leaders . We cultivate collaboration and nurture the health of the whole.

 

We are All In. We go "all in" to end homelessness while supporting each other and our community.

 

Disclaimer: Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, for any reason.

Inclusion Statement: Close to Home encourages individuals with lived experience of housing insecurity or homelessness and individuals seeking second-chance employment opportunities to apply. We value the knowledge and skills gained through lived, professional, educational, and community experiences.

 

Equal Opportunity Employer Statement: Close to Home is an equal opportunity employer and affords equal opportunity to all applicants for all positions regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Close to Home: Close to Home exists to ensure everyone has a place to call home in San Antonio and Bexar County. As the region's Continuum of Care (CoC) lead agency, Close to Home secures and distributes funding for direct service providers in the housing and homeless community and provides guidance to improve policies and programs. We accomplish our mission by strengthening our coordinated system of care, promoting sustainable strategies, focusing on measurable impact, and advocating for people experiencing homelessness. For more information, visit