Help Desk Manager VIP & SLA Lead
CSA Global LLC
CSA Global LLC is looking for a Help Desk Manager to oversee IT operations in Washington DC, requiring a Secret Clearance and 5 years of IT support experience. The role involves managing a team to support 21 directorates, ensuring customer satisfaction, and enforcing service level agreements. Key responsibilities include incident management, VIP support, and performance reporting. Certification in ITIL v4 is mandatory. Join a leading firm with nearly 50 years of experience in delivering operational support services. #J-18808-Ljbffr
Vacancy posted 1 day ago
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