Customer Service Representative I

Job Title

Job Description

Schedule:

MondayFriday, 8:00 AM 4:30 PM

No weekends or holidays

Onsite position

Location:

Riley Outpatient Center

Top Responsibilities:

Process and manage internal and external referrals

Provide phone coverage and respond to patient inquiries

Deliver high-quality customer service to patients and families

Maintain a full and accurate clinic schedule

Respond to patient inquiries via telephone and email, determining appropriate resolution methods in alignment with patient needs and organizational guidelines

Coordinate issue resolution with internal departments as needed

Collect and document patient demographic and billing information for scheduling and database entry

Top Skills for Success:

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Compassion, kindness, and empathy when interacting with patients and families

Ability to multitask effectively in a fast-paced environment

Qualifications:

High School Diploma or GED required; no prior experience necessary

Knowledge of medical terminology and medical coding preferred

Ability to type at least 30 words per minute

Working knowledge of computers and basic office technology